Liveops is seeking a strategic, hands-on Sales Engineer to join our growing team. This role sits at the critical intersection of business strategy, client engagement, and technical execution. As a key partner to Sales, Product, and Operations, the Sales Engineer will be responsible for designing and presenting innovative solutions that align with client needs while advancing our service delivery capabilities.
This isn’t just a support role — it’s a seat at the table. We’re looking for a strategic thinker and skilled doer who thrives in a fast-paced environment and is excited to shape the future of Liveops' service offerings.
This role will work closely with the VP of Professional Services and Strategic Partnerships, playing a pivotal role in developing and operationalizing new service lines, partner integrations, and go-to-market offerings. Your contributions will directly impact how we expand our ecosystem, scale high-value solutions, and drive growth across key verticals.
Responsibilities:
- Partner with Sales to understand customer needs and craft tailored, scalable solutions
- Lead technical discovery and solution development across complex client use cases
- Translate client requirements into solution architecture, integrating systems and processes across internal and external platforms
- Support RFP and proposal development with clear, compelling technical narratives
- Serve as a trusted advisor to clients during pre-sales engagements
- Collaborate with Product, Technology, and Operations teams to ensure solution feasibility and alignment with company strategy
- Partner with the VP of Professional Services & Strategic Partnerships to activate new offerings, support strategic deals, and develop repeatable frameworks for future growth
- Provide feedback loops to internal teams on market needs, trends, and potential service innovations
The Qualifications We’re Looking For
- Proven experience in a Sales Engineering, Solutions Architect, or similar role, preferably in tech-enabled services or BPO
- 5+ years of experience in a Sales Engineer or Pre-Sales role in the tech space.
- Demonstrated ability to develop and articulate solutions across systems and platforms
- Strong experience with systems integration and enterprise architecture principles
- Ability to operate strategically while executing tactically — a true builder mindset
- Excellent communication and presentation skills, with a knack for simplifying complex concepts
- Comfortable navigating ambiguity and helping define what “better” looks like
The Competencies You Bring
Business Acumen * Individual Impact and Influence * Conceptual Thinking * Customer Focus * Dealing with Ambiguity * External Awareness
The Value You Deliver
- Partner with Sales to identify customer requirements and propose tailored solutions involving our telecom and technology services (e.g., VoIP, UCaaS, managed services, cloud connectivity).
- Conduct technical product demos and presentations to prospective clients and partners.
- Respond to RFPs, RFIs, and technical questionnaires with accurate and persuasive content.
- Design and validate solution architectures, ensuring feasibility and alignment with customer goals.
- Serve as a subject matter expert during sales meetings, trade shows, and technical workshops.
- Provide feedback to product and engineering teams to help improve offerings based on client insights.
- Support onboarding and initial implementation planning for new clients as needed.
- Establish, develop, and maintain relationships with current and prospective clients
Essential Job Functions
- Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
- Ability to sit or stand at a desk for extended periods of time while working on a computer.
- Available for virtual meetings in a non-distracted environment.
- Ability to work independently and meet deadlines.
- Travel up to 20%
About Liveops:
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing, it’s outsmarting.
To learn more, visit www.liveops.com.
Eligibility Requirements
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.
Equal Opportunity Employer
