This role plans and manages assigned technical projects to ensure Liveops’ goals and objectives are accomplished. The Technical Project Manager is the single point of accountability for all aspects of support needed to effectively plan, design, and implement assigned projects. Responsibilities include the coordination and completion of projects on time, within budget, within scope, managing risks, and effectively reporting on project status throughout the project lifecycle.

The Qualifications We’re Looking For

• Bachelor's degree (Computer Science, engineering, or related technical field preferred) or equivalent work experience preferred 
• Project Management Certification preferred (Certified Associate in Project Management (CAPM), Project Management Professional (PMP) certification, Certified ScrumMaster (CSM), or equivalent)
• 3+ years project or program management experience
• Experience with Agile and Scrum methodologies; knowledge of Agile Project Management processes, principles, ceremonies, and tools
• Relevant experience in technology and/or IT field (experience working on continuous integration or delivery preferred)
• Technical, analytical, computer, and problem-solving skills to be able to use software and to explain the software
• General understanding of Git or GitHub
• Experience managing and leading technical projects through the project lifecycle
• Excellent organizational skills to successfully manage multiple projects
• Proven track record of quality execution, results-driven mindset, risk assessment and mitigation, and sense of urgency in resolving challenges as they arise
• Strong communication skills and a demonstrated ability to effectively interact with vendors, peers, stakeholders, and management
• Proficiency with Jira, Smartsheet, and/or another equivalent project management tool

The Competencies You Bring

Business Acumen * Individual Impact & Influence * Organizational Awareness * Dealing with Ambiguity * Use of Technical/Functional Expertise

The Value You Deliver

• Lead the technical project team to gather necessary information and stakeholder requirements, establish timelines, assign work, track and report progress, and ensure timeliness of task completion while controlling project scope.
• Prepare reports for upper management regarding project status.
• Develop and maintain project plans that support achievement of project-specific goals
• Schedule and lead meetings/scrum ceremonies, effectively document information, and communicate action items and risks.
• Interact with vendors, stakeholders, cross-functional teams, and project sponsors as the key point of contact during the various stages of project lifecycles, building confidence with proactive communication.
• Ensure timely resolution of project roadblocks; manage and appropriately escalate delivery impediments, risks, issues, and changes associated with project deliverables.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Ensure all the required deliverables are produced and reviewed.
• Continuously improve technical project management methodologies and processes.
• Demonstrate strong communication, problem-solving, and risk management skills.

Essential Job Functions

• Ability to sit or stand at a desk for extended periods of time while working on a computer.
• Available for virtual meetings in a non-distracted environment.
• Ability to work independently and meet deadlines.
• Ability to travel as needed (Approx. 5%).
• Oversee technical project lifecycle, ensuring timely, budget-conscious, and quality completion.
• Guide and mentor project teams and staff, promoting Liveops' goals and collaborative culture.
• Serve as the main contact for vendors and stakeholders, manage communications, and resolve issues

About Liveops:

Liveops partners with Fortune 500 brands to provide exceptional on-demand outsourced customer support, specializing in healthcare, retail, insurance, and financial services. Our people-first approach enables us to deliver high-quality, scalable solutions that help our clients exceed their customer service goals.

As a Liveops employee, you’ll be part of a collaborative, purpose-driven culture that values curiosity, innovation, and results. We pride ourselves on fostering an inclusive and supportive environment, with resources like our employee resource groups, wellness program, and other initiatives that empower employees to thrive personally and professionally. Liveops offers excellent benefits, including comprehensive insurance, a 401(k) match, and a flexible vacation plan, ensuring balance and well-being for our team members.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Indiana, Kansas, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer