What drives us?

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We are building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What will you drive?

✅ Customer Interaction:

• Respond promptly to customer inquiries via phone, email, and chats.

• Provide accurate information and troubleshoot issues to resolve customer concerns effectively.

• Maintain a professional, friendly, and empathetic tone in all customer interactions.

✅ Problem Resolution:

• Investigate and resolve customer complaints efficiently and effectively.

• Escalate complex issues to the appropriate department when necessary.

• Follow up with customers to ensure their issues have been resolved to their satisfaction.

✅ Customer Feedback and Insights:

• Gather customer feedback and communicate it to the product and operations teams.

• Identify recurring issues and suggest improvements to processes and products.

✅ Customer Engagement:

• Educate customers on product features and benefits to enhance user experience.

• Proactively reach out to customers to provide updates and ensure satisfaction.

✅ Documentation and Reporting:

• Maintain detailed records of customer interactions and resolutions in the CRM system.

• Prepare daily reports on customer complaints and status

Who are we looking for?

Requirements:

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).

• 1–3 years of experience in customer service, customer support, or a related role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to handle high-pressure situations with patience and professionalism.

• Proficiency in CRM software (e.g., Salesforce, Zendesk) is a plus.

Preferred Skills:

• Multitasking and time-management skills.

• Experience in a fast-paced environment.

• Familiarity with customer service metrics (e.g., CSAT, NPS).

• Ability to work independently and as part of a team.