What drives us?

A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That’s the future we're building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years.

What will you drive ? Listen to recorded or live calls to assess the quality of interactions. Evaluate adherence to script and company policies. Assess the accuracy, professionalism, and effectiveness of customer service interactions Prepare reports on call quality metrics and performance trends. Collaborate with management to implement corrective actions based on data analysis.

Who are we looking for ? Bachelor’s degree in Computer Science, Engineering, or a related field. 2+ years of experience in quality assurance, testing, or a related field. Strong knowledge of QA methodologies, tools, and processes Excellent problem-solving and analytical skills. Strong attention to detail and a commitment to delivering high-quality outcomes. Effective communication and interpersonal skills.