Job Description
El Dorado is building the Payments SuperApp for Latin America. It facilitates domestic and cross-border transactions, connecting to +70 local payment channels, all powered by a network of currency exchange agents. El Dorado’s marketplace solution is addressing the incompatibility and fragmentation of the region’s financial ecosystem for individuals and SMBs.
Summary
Provide customers with helpful information, answers questions, and responds to complaints. As the first line of support, the agent ensures customer satisfaction with products, services, and features while maintaining records and ensuring proper follow-up.
Preferred Skills and Requirements:
-
Proficient in Excel, Word, and PowerPoint
-
Honesty and responsibility
-
Teamwork and probity
-
Respect for corporate culture
-
GSuite
-
Efective communication
-
1+ years in customer service or related roles.
-
Enthusiastic about technology, and effective communication and collaboration skills within a team.
-
Strong logical thinking, excellent problem analysis and solving abilities, and a strong sense of responsibility.
Key Functions and Tasks
- Customer Support: Handle customer complaints, provide appropriate solutions within time limits, and follow up to ensure resolution.
- Record Keeping: Maintain accurate records of customer interactions, process customer accounts, and file relevant documents.
- Communication: Adhere to communication procedures, guidelines, and policies while delivering excellent customer service.
- Problem Solving: Gather relevant information, research issues, and provide clear solutions to customers.
- Follow-up: Ensure customer satisfaction by maintaining communication and following up on queries.
