Job Description
Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
Responsibilities
- Handle inbound and outbound calls to customers and clients maintaining a high quality of services
- Identify the needs of customers, resolve issues and provide solutions within the timeframe
- Ensure you follow the customer service script provided by the company for uniformity
- Adhere to the company policies and the customer resolution process & steps
- Maintain good customer relations
- Meet personal targets and work towards meeting team targets
- Maintain records of the conversations with the customer and analyze the data
- Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data
Skills & Qualification
- A bachelor's degree is preferred
- Prior experience with customer service and call centers in relevant job roles
- Good knowledge of CRM practices and systems
- Customer-oriented attitude with professionalism, strong call handling skills, and active listening
- Strong multitasking, time management, and target achieving skills
- Excellent communication skills with good command of the English language
Language Preferences
Hindi, English, Telugu & Tamil
