Job Description
Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are customer-centric and inspired to win together offering total solutions with endless possibilities to help our customers increase purchases and conversions using the power of video. At the heart, we are a global and diverse team of “SuperSpark” creators, entrepreneurs, life-long learners, and data geeks driven by the future of authenticity to transform commerce. Firework has raised over $235M to date, with its latest Series B round led by SoftBank Vision Fund 2. Come reimagine the online customer experience with us.
Summary
As Creative Services Manager, you will be the bridge between Firework’s creative team and our clients, ensuring brands maximize the impact of their video commerce experiences. You have a passion for revolutionizing the way businesses connect with and captivate their customers and are on a mission to deliver immersive and engaging experiences that drive business impact. This role requires a mix of client management, creative direction, and project management to help brands elevate their digital storytelling.
What you'll be doing
- Serve as the primary point of contact for local clients, understand their business needs and translate them into compelling creative work with the team
- Have a strong creative production knowledge with a clear, concise ability to provide direction to internal and external partners
- Manage projects/programs/campaigns through the entire lifecycle: planning, creative, production, delivery, and wrap with our production team
- Lead project-related team meetings (i.e., kick-offs, status, internal/client reviews, etc.), and communicate action steps to the broader team
- Clearly communicate project status with stakeholders regularly
- Work with global teams to ensure seamless execution of creative projects
- Monitor content performance and leverage data-driven insights to refine creative strategies for maximum
- Stay ahead of industry trends to provide innovative recommendations to clients
- Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints
We'll be excited if you have
- Bachelor’s degree or equivalent professional experience
- 5+ years of relevant experience
- Fluent in English and Mandarin Chinese is a must
- Expert-level communication and experience managing external clients needs
- Desire to work in a fast-paced environment where continuous innovation is expected
- Experience fostering and leading a collaborative, diverse and proactive team environment while multi-tasking
- Strong written and verbal communication when outlining plans and ideas
- Curious and eager to learn
This role may be located in the Hong Kong Area, Shenzhen or Shanghai.
Don’t hold back
We understand some candidates may see the above and not apply because they don’t meet all the qualifications. We encourage you to apply anyway; we often find talented candidates that fit many other opportunities we have and look for potential too, not just what you did in the past. As an equal employment opportunity employer, we are a diverse team that strives for an inclusive environment for all. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, age, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
