Job Description
At Qu you’ll find a fun, dynamic, and diverse culture that celebrates team and individual success. Our people are down to earth, trail blazin’ folks who value innovation.
We're redefining restaurant technology, helping enterprise brands streamline operations and drive growth with our modern platform. As we continue to expand, we’re looking for a Customer Success Partner to help our customers achieve their business goals and fully realize the value of our solutions.
As a Customer Success Partner, you’ll serve as a trusted advisor to a portfolio of strategic mid-market customers. You’ll focus on building long-term relationships, driving product adoption, and ensuring our customers achieve meaningful business outcomes. You’ll collaborate cross-functionally with teams across Qu to deliver a seamless and impactful customer experience.
At Qu you will:
- Strategic Account Management: Build and maintain strong relationships with executive stakeholders across IT, Operations, Finance, and Marketing to align Qu’s solutions with their business priorities.
- Value Delivery: Guide customers to maximize adoption and value from Qu’s platform, identifying additional solutions and services that support their objectives.
- Customer Success Planning: Develop and execute tailored success plans, conduct regular business reviews (QBRs), and provide actionable insights that demonstrate ROI.
- Retention & Growth: Own account retention by proactively identifying risks and addressing challenges early, while also identifying growth and expansion opportunities.
- Product Expertise: Maintain a deep understanding of Qu’s platform and evolving capabilities, helping customers apply features to their unique business needs.
- Advocacy & Collaboration: Act as the voice of the customer internally, collaborating with Sales, Product, Engineering, Support, and Marketing to address needs and ensure alignment.
- Data-Driven Insights: Monitor customer health using key metrics, surface risks, and leverage analytics to inform strategies and recommendations.
- Continuous Improvement: Identify opportunities to enhance internal processes, drive operational efficiencies, and improve the overall customer experience.
What we're looking for:
- 4+ years in Customer Success, Account Management, or related client-facing SaaS roles, ideally supporting enterprise or mid-market customers.
- Proven ability to engage with C-level executives and build trusted, strategic relationships.
- Strong understanding of SaaS, enterprise software, or restaurant technology (preferred).
- A track record of driving adoption, retention, and revenue growth within existing accounts.
- Excellent project management, organizational, and prioritization skills.
- Outstanding communication and presentation abilities, with comfort leading executive conversations.
- Analytical and solutions-oriented, with a customer-first mindset.
- Experience working collaboratively with cross-functional internal teams.
Why Join Qu?
At Qu, you’ll have the opportunity to make a meaningful impact on both our customers and our business. We offer a collaborative, innovative environment where your ideas are valued and your work drives real outcomes. Enjoy competitive compensation, comprehensive benefits, and the chance to grow your career as part of a dynamic team transforming the restaurant technology space.
