JOB SUMMARY 

The Reimbursement Specialist primary responsibility will review and process reimbursements for patients/caregiver enrolled in the Patient Travel Program. The role ensures reimbursements are completed in a timely manner utilizing the appropriate platforms. Other miscellaneous functions will include project setup activities, patient onboarding, etc.

RESPONSIBILITES

• Review, QC, and approve reimbursements submitted to Elligo by patients/caregivers within a 72-96 hour window of reimbursement submission 
• Onboarding new patients/caregiver into internal platforms.
• Travel program review with new patients and sites as needed.
• Issuing RealTime cards to patients/caregivers and site coordinators.
• Monitoring US and outside of US (OUS) pending reimbursement requests.
• Processing US/OUS reimbursements for patients and caregivers.
• Working with Travel Program Specialists on US/OUS site communication to confirm study visits as needed.
• Communication with the project manager regarding approval requests as needed.
• Supporting the Travel Program Specialists in utilizing Ring Central for incoming/outbound calls as needed.
• Setting necessary tasks outlined in the project guidance document within Salesforce.
• Ensuring tasks for all travel projects are being completed via Salesforce.
• Completing the tasks described in the project guidance document within the appropriate timeline.
• Accurately report hours worked on individual projects into NetSuite daily; submit the weeks reported hours every Friday.
• Monitoring and maintaining group distribution email inbox.
• 100% compliance with Travel Program Guidance documents.
• Must be compliant with IRB, GCP, and HIPPA guidelines.
• Minimum of 80% utilization.

Job Functions/Responsibilities: (Internal)

• Attend internal study meetings to review projects and accept delegated tasks.
• Responsible for entering all daily applicable time into Netsuite.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED

Qualifications include:

• 2-4 years of experience in a customer-services based role
• Strong customer service skills
• Ability to multi-task
• Ability to show attention to detail
• Ability to handle multi-faceted projects
• Time Management skills
• Knowledge of clinical trials and the clinical trial process is preferred

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Hours may vary each week and are not guaranteed. The incumbent must be available during the “core” work hours of 9:30  a.m. to 3:30 p.m. Occasional evening and weekend work may be required as the job duties demand. 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. More in-depth information can be found in SOP's, working guidelines, policies, etc.

Elligo is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Elligo are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Elligo will not tolerate discrimination or harassment based on any of these characteristics. In addition, Elligo will provide reasonable accommodations for qualified individuals with disabilities.

2-4 years of experience in a customer-services based role

Strong customer service skills

Ability to multi-task

Ability to show attention to detail

Ability to handle multi-faceted projects

Time Management skills

Knowledge of clinical trials and the clinical trial process is preferred