About Us
Cynet is a pioneer and leader in advanced threat detection and response. Cynet simplifies security by providing a rapidly deployed, comprehensive platform for detection, prevention and automated response to advanced threats with near-zero false positives, shortening the time from detection to resolution and limiting damage to an organization.
Cynet’s unique visibility of files, users, network traffic, and endpoints, and continuous monitoring of an environment uncovers behavioral and interaction indicators across the attack chain, giving a complete picture of an attack operation over time. Cynet is enhanced by Cynet CyOps, which delivers additional value to the platform with 24/7 threat expert assistance, insight and intelligence. Staffed by an elite group of cyber threat analysts and investigators, Cynet’s CyOps is an extra set of expert eyes dedicated to monitor, prioritize and respond to threats in a customer’s environment.
By combining high fidelity detection, decoy interactions, network analytics, and expert analyst assistance, Cynet provides accurate findings with associated risks without a lot of complexity and noise, so security teams can prioritize and respond to what matters
- Why Cynet?Our benefits are here to support the whole of you:
- Competitive salary and benefits
- 401(k) Cynet matching program ( 3%)
- Medical/dental
- Paid vacation and company-paid holidays
- Healthy meals and snacks available for non-remote employees
- Reimburse Commuter Benefit for non-remote employees
- Flexible Spending Account (FSA) Plans
- Supplemental Life Insurance
- Parental Leave Policy
- Internet /Cell Phone Stipend
- Team events and Happy hours
Salary is determined by a combination of factors, including location, level, relevant experience, and skills. The range displayed in each job posting reflects the minimum and maximum target for new hire salaries for the position across all U.S. locations.
In addition to base salary, the compensation package for this position includes a commission/variable component based on performance, as well as stock options and a comprehensive benefits package.
At Cynet Security, we are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences that individuals from all backgrounds bring to our team.
We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, marital status, veteran status, disability, medical condition, or any other characteristic protected by applicable law.
We encourage talented individuals from all walks of life to apply and join us in building an innovative, collaborative, and thriving workforce.
Description
Cynet Security is seeking an experienced and highly skilled Senior Support Engineer / Escalation Engineer to join our global support team. This is a hands-on, customer-facing role focused on troubleshooting complex product issues, while also playing a key role in deploying, configuring, and optimizing Cynet’s security solutions.
You’ll work closely with customers, internal support tiers, pre-sales and post-sales, R&D, and Product teams to analyze problems, identify root causes, and implement sustainable solutions. Your expertise will directly impact customer satisfaction and contribute to the continued growth and excellence of our platform.
This position reports directly to the US Technical Support Engineer Team Lead.
