Job Description
Our Customer Success team is passionate, creative, and customer-centric. We help advise and guide a wide variety of global customers from industries like healthcare to entertainment to retail and many more. Our key focus is empowering customers to utilize Deputy’s tools to achieve strategic outcomes and help them grow their businesses into thriving workplaces. As a team we value the diverse perspectives and experiences each team member brings to the table and are looking for individuals who are passionate about having a huge part in building a best in class experience for our customers.
The role:
As an Account Manager, you will focus on the commercial aspect of the customer partnership. You will proactively manage customer relationships around renewals and expansion conversations while becoming a trusted advisor to these customers. You will identify and understand new business opportunities that add value to your customer’s business and align Deputy with their strategic plans to build a stronger partnership. You are a highly motivated self-starter looking to engage and manage customers to ensure long term retention.
Responsibilities
- Engage with multiple customers ranging from SMB, Mid-Market to Enterprise to build a stronger partnership between their business and Deputy
- Own the relationship with key decision makers to drive renewal, expansion, and upsell conversations
- Use data and work closely with Customer Success Managers to identify trends with accounts and strategic growth opportunities
- Drive higher levels of adoption for customers who are underutilising the Deputy solution
- Maintain a thorough understanding of a customer’s business needs
- Manage sales funnel of renewals and expansion opportunities while working closely with legal, sales and marketing on commercial aspects of partnerships
- Be proactive about flagging customer risk, issues and threats
- Maintain knowledge of trends in workforce management, and time & attendance industry
- Continuously analyse and deliver feedback to leadership teams and participate in process improvements as well as optimisation of existing procedures
Skills & Experience
- 3+ years of B2B Account Management experience (managing a book of revenue and upselling)
- Strong negotiation skills and ability to navigate multilayer organizations
- Results oriented and demonstrate integrity with a proven and consistent record of top performance
- Ability to understand and assess client objectives and create solutions
- Excellent written and verbal communication skills, in particular a strong telephone presence and web presentation skills
- Strong technical aptitude, previous use of Salesforce or similar CRM system
- Willingness and ability to meet with key accounts face to face (when safe to do so)
Employee Perks
- Ownership in the company via Share Options
- Paternity/Maternity Leave Policies
- Flexible Remote-First Work Policy
- Company wide Development & Coaching
- Hackathons
- Awards - "Your Time to Shine & Celebrate Success"
- Social Events & variety of social clubs (Books, LGBT, Games, Sports)
- Mental Health Support
- Munch & Learns
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
