Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients.  Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm.  Based in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.

SUMMARY OF ROLE:

The Senior Manager of IT Operations & Security is responsible for daily IT operations, including IT Helpdesk services, network infrastructure management, IT System administration and supporting information security initiatives. This is initially a hands-on role requiring direct technical work across all areas, with the expectation of building and leading a team of IT professionals as the organization grows. The successful candidate will ensure reliable, secure, and efficient technology services that support business operations and drive organizational success.

RESPONSIBILITIES:

IT Help Desk & Support Services:

• Initially provide direct technical support and help desk services while establishing standardized processes and procedures
• Develop help desk operations framework, including ticketing systems, escalation procedures, and performance metrics
• As the team grows, recruit, train, and manage help desk technicians to ensure timely resolution of user issues and high customer satisfaction
• Establish and monitor help desk performance metrics, including ticket resolution times, first-call resolution rates, and user satisfaction
• Create comprehensive documentation and knowledge base for future team members
• Oversee end-user training and technology adoption initiatives

Network & Infrastructure Management:

• Perform hands-on management of network infrastructure, including servers, switches, routers, firewalls, and wireless systems
• Implement network monitoring strategies and directly troubleshoot issues to minimize downtime and optimize performance
• Execute network upgrades, patches, and maintenance with minimal business impact
• Create and maintain comprehensive network documentation and standard operating procedures for future team scaling
• As operations expand, recruit and train network administrators and infrastructure specialists

Security Support & Compliance:

• Collaborate with security teams to implement and maintain IT security policies and procedures
• Assist in security incident response and vulnerability remediation efforts
• Ensure compliance with company security standards and regulatory requirements
• Support security awareness training and best practices adoption

 Team Leadership & Operations:

• Initially operate as hands-on individual contributor while establishing operational frameworks and procedures
• As the department expands, recruit, hire, and onboard IT staff (helpdesk technicians, network administrators, specialists)
• Manage IT Operations team budget, vendor relationships, and technology procurement

Planning & Continuous Improvement:

• Stay current with emerging technologies and recommend improvements to leadership
• Research and evaluate new tools and technologies to streamline operations and improve efficiency   
• Develop disaster recovery and business continuity plans
• Lead IT projects that align with business objectives and track operational effectiveness

EDUCATION:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field
• 8-10+ years of hands-on IT experience with demonstrated technical proficiency across help desk, networking, security, and infrastructure
• 3 - 5 years experience in managing people, ideally with demonstrated ability to build and scale technical teams
• Experience working in both individual contributor and supervisory capacities
• Expert knowledge of Windows and Mac operating systems and administration
• Strong understanding of network protocols, TCP/IP, DNS, DHCP, and network security principles
• Experience with security appliances and management (Sophos, SonicWall, firewalls)
• Proficiency with cloud storage and collaboration platforms (Box, Google Workspace, Microsoft 365)
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure)
• Familiarity with ITIL framework and IT service management best practices
• Knowledge of information security frameworks and compliance requirements
• Experience with network monitoring and management tools
• Strong problem-solving, critical thinking and decision-making skills
• Proven leadership abilities with experience managing technical teams
• Excellent verbal and written communication skills, with ability to present to executives
• Strong customer service orientation and conflict resolution skills
• Project management experience with ability to manage multiple priorities
• Relevant IT certifications (CompTIA, Microsoft, Cisco, ITIL, etc.)
• Experience with identity and access management (Okta) and mobile device management (Jamf)
• Experience with enterprise-level infrastructure and 24/7 operations
• Background in regulated industries or compliance environments

BENEFITS:

• Element Science offers a very competitive salary and benefits package including, but not limited to:

• Stock Options

• 90% employer-paid medical, dental, and vision insurance

• Company-paid Basic Life Insurance

• 401(k) retirement plan (Traditional and Roth)

• Competitive Paid Time Off

• Paid Holidays

• FSA (Flexible Spending Accounts)

• HSA (Health Savings Account)

• Employee Assistance Program through PEO

• The salary for this exempt-level position will be based on experience and qualifications within an established pay range.

• Salary Range: $160,000 - $170,000 + Stock Options

Element Science is an Equal Opportunity Employer.  All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.