Job Description
Who We Are
HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 50+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.
The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform's advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.
Key Skills & Responsibilities QA Strategy & Lifecycle Management
- Owns the complete QA lifecycle including test strategy development, test planning, execution oversight, and defect management.
- Defines and enforces standardized QA processes, templates, entry/exit criteria, and best practices across projects.
- Ensures traceability from requirements to test cases and compliance with key quality metrics like test coverage, defect leakage, and test efficiency.
- Drives continuous process improvements through retrospectives, root cause analysis, and corrective action planning.
Automation Testing & Tools
- Basic Knowledge in any of the automation frameworks using Selenium, Appium, with scripting in Python, Java, or JavaScript (Python preferred).
- Basic Knowledge in integrating automation test suites with CI/CD pipelines using Jenkins, GitHub Actions, or equivalent.
- Basic Knowledge of API testing using tools like Postman
- Theoretical knowledge of automation strategies for mobile and web applications.
Project & Delivery Management
- Solid understanding of STLC and the full defect lifecycle.
- Demonstrated experience managing QA delivery in Agile, Scrum, Kanban, and hybrid project environments.
- Leads and participates in Agile ceremonies, including sprint planning, daily standups, retrospectives, and demos.
- Aligns QA plans with product roadmaps and release cycles, enforcing quality gates for every sprint and release.
- Experienced in managing QA-related aspects of scope, schedule, cost, risks, and resources within a PMP-aligned framework.
- Coordinates closely with cross-functional teams including Product Owners, Dev Leads, Scrum Masters, and Infrastructure teams.
Reporting & Communication
- Develops and maintains QA dashboards and executive summaries using Jira, Excel, Grafana
- Reports on test execution status, defect trends, QA burndown charts, and release readiness.
- Manages communication and escalations effectively across business stakeholders, leadership, and technical teams.
Leadership & Team Management
- Proven track record of leading geographically distributed QA teams across onsite-offshore models.
- Mentors junior team members and builds a high-performance, collaborative QA culture.
- Capable of conflict resolution, workload balancing, and driving QA excellence under pressure.
Qualifications
- Minimum 8+ years of experience in QA and test project management roles.
- Strong understanding of Agile metrics like cycle time, throughput, and WIP.
- Familiar with Jira and Grafana
- Excellent stakeholder management, communication, and leadership skills.
- Bachelor's degree in Computer Science, Engineering, or a related field; commitment to ongoing professional development.
- Passion for quality, detail-orientation, and a mindset focused on learning, growth, and collaboration.
