Job Description
We're looking for an enthusiastic and organized Community Operations Intern to help onboard and support new users on Kumu. You'll play a key role in ensuring smooth operations during live sessions, guiding users on how to top-up and earn, and encouraging participation in social games. If you’re people-oriented, love fast-paced digital communities, and want hands-on experience in platform operations and user engagement, this role is for you!
🎯 What you’ll do:
- Onboard new users and teach them how to top-up and earn on Kumu
- Convert users into social game participants
- Keep the game room slots active and fun
- Prioritize users who are on-cam and engaged
- Manage the vibe: drop lucky gifts, play social games, and kick inactive users (off-cam or not gifting)
- Be the go-to support: answer questions about top-ups, withdrawals, and how everything works
- Run the messenger group for new users and encourage them to join the live
- Take and share jackpot screenshots in our Facebook group to keep the hype alive
💡 You might be a good fit if you:
- Love live streaming culture and online communities
- Enjoy multitasking and keeping things organized
- Have good vibes and great communication skills
- Are comfortable being online and engaging with people regularly
- Want hands-on experience in community ops, user engagement, or platform support
