Job Description
Praisidio is looking to bring on our first Customer Success Manager hire who is a fit with our culture of being amazing, helpful, and trustworthy and will be responsible for customer success and will assist with pre-sales demonstrations, customer evaluations, and post-sales activities.
What you'll be doing
- Work closely with our founders to conduct customer requirements discovery & demonstrate our Procaire Talent Retention Management offering
- Support Procaire Pilots and evaluations
- Conduct periodic customer check-in meetings to ensure product fit, communicate new product capabilities, escalate cross or up-sell opportunities, and facilitate issue resolution
- Establish scalable customer service policies and practices
What we're looking for
- Previous experience in customer success including pre-sales and post-sales support management with knowledge of best practices, ideally with 3-5 years of experience
- Impeccable customer service skills with deep empathy for the HR function
- Start-up experience highly desirable
- Experience supporting SaaS applications in the enterprise- HCM experience a plus
- Excellent communication (verbal & written) and interpersonal skills- team player
- Creative thinker and problem solver with strong analytical skills
- Highly developed organizational, time management, and follow up skills
- BA or BS degree from a leading university
