Job Description
At Cuein, we are building a Co-Pilot for Customer Experience Teams that uses large language models to optimize customer experience and drive better answers, reduced escalations, fewer abandonments and happier customers. We provide real time mining and observability into conversation transcripts to enable better customer support across chat bot, live chat, voice bot, voice call, cases and more.
Cuein was founded by a caring group of people passionate about conversations and the team had built AI and ML products at Salesforce, Uber, Google and Facebook. We're building for the long term and at Cuein we believe in being customer obsessed and focus on efficient execution while fostering a culture that encourages diversity of ideas and having a safe and inclusive workspace for everyone.
We are proud to be backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Additional investors include industry leaders at ServiceNow, Salesforce, and Drift and former leaders at Google, VMWare and Airbnb.
About this opportunity
We’re looking for a Data Annotation Specialist, interested in solving complex problems in LLM/NLP/NLU space as applied to multi-turn conversational data.
What you’ll do
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Annotate conversational data and QA annotations to improve upstream LLMs.
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Influence conversational taxonomy as one of the key differentiator in our offering.
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Collaborate with data scientists to refine data annotation guidelines and implement strategies to improve data annotation processes.
What you’ll need
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Experience in AI/ML data annotation, analysis and curation and/or prompt engineering
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A startup mindset, biasing towards thoughtful action with minimal direction
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Great curiosity about data, strong attention to detail and a commitment to delivering quality work.
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Strong communication skills — both written and oral
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Excitement about our mission
At Cuein, we don’t all look alike. We celebrate diversity across all backgrounds, skill sets, cultures, and experiences. We offer flexible family-friendly, work-from-anywhere arrangements. We offer a competitive salary and equity package, benefits plan, and unlimited PTO. We are committed to supporting the personal and career growth of everyone at the company. Join us to shape the future of conversational AI.
Cuein is an Equal Opportunity Employer and we are committed to diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodation for individuals with disabilities. If you would like to request any accommodations from application through to interview, please contact us at careers@cuein.ai
