Software Development Engineer II (Backend)


Bangalore, IN
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 04/08/2024
  • Website:
  • Company Address: 275 Shoreline Drive Suite #450, Redwood City, California 94065, US

About Observe.AI

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation.

Job Description

Observe.AI is the leading conversation intelligence platform for boosting contact center performance. Built on the industry’s most accurate AI engine that analyzes 100% of interactions across channels, Observe.AI maximizes agent performance, pinpoints new revenue and coaching opportunities, and up-levels quality assurance and compliance. 
Observe.AI’s powerful workflow automation allows contact centers to apply meaningful insights and take action at speed and scale. The result is stronger business outcomes, such as better customer experience, higher revenue, and better retention.
Observe.AI is trusted by hundreds of customers and partners across industries – including Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Vision Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in Redwood City, CA with offices in Bangalore, India. For more information, please visit
The Opportunity: 
As a Software Development Engineer 2, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features.
This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that only are we solving the problem in the right way, but that we are solving the right problem as well.

What You Will Do as a Software Development Engineer II (Backend) :

    • Work with the team to define the technical stack and own it
    • Work with the product team to understand the product roadmap and define the technical roadmap
    • Participate in the entire application lifecycle, focusing on coding and debugging
    • Integrate user-facing elements developed by front-end developers with server-side logic
    • Build reusable code and libraries for future use
    • Optimize the application for maximum speed and scalability
    • Implement security and data protection
    • Design and implement data storage solutions
    • Build and scale data pipeline

Who you are:

    • Bachelor’s Degree in Computer Science with 3-5 years of experience in building large-scale products
    • Expertise in Java and Spring or other relevant frameworks
    • Knowledge of container management tools (docker-swarm, Kubernetes) is a plus. An ability to perform well in a fast-paced environment
    • Good knowledge in at least one of the SQL or no-SQL databases: Postgres, MongoDB, Cassandra, Redis
    • Good knowledge in queue (rabbitmq, Kafka, etc), cache(ehcache, Memcache)
    • Strong knowledge of design patterns
About the Team: 
The team consists of sharp engineers with 8-2 years of experience. A couple of engineers have been with the company for more than 2 years and have been part of this great journey where the company and systems have evolved dramatically. Love for a fast-paced working environment along with a focus on quality and healthy competition has been a distinct quality of our engineers.
What we offer: 
*Excellent medical insurance options and free online doctor consultations.
*Yearly privilege and sick leaves as per Karnataka S&E Act.
*Generous holidays (National and festive) recognition and parental leave policies. 
*Learning & Development fund to support your continuous learning journey and professional development.
*Fun events to build culture across the organization.
*Flexible benefit plans for tax exemptions. (For Eg: Meal card, PF, etc)
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Voice AI, we encourage you to apply. For more information, visit
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.