Job Description
Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.
Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.
We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.
We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!
The Services Engagement Manager will play a critical role by driving professional services sales, fostering positive relationships with our customers as their primary point of contact to drive end customer success. They will be setting Ironclad customers up for success by prescriptively guiding and helping them understand the scope and value of implementation services. The Services Engagement Manager serves as a trusted advisor to customers providing guidance to Sales and Professional Services teams, ensuring alignment on each customer’s project.
What you'll be doing:
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Lead professional services discovery/scoping discussions; align with presales, sales teams and partners to propose services engagements that best suit customer needs.
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Help manage customer escalations for ongoing projects when scope changes or is not aligned with customer needs.
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Align closely with Sales teams, Partners, Ironclad Partner Alliance teams on pre-sales activities such as scoping, solutioning, SOW development and project staffing/
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Help improve and develop sales content for Services offerings that drive improved positioning by our sales teams.
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Have a deep understanding of factors that drive customers implementations and how they directly contribute to long term customer retention
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Align with customer on key success metrics and track projects progress with professional services team
What we're looking for:
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Program Management skills (Communication, Tracking projects, Raising Risks)
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SOW and Contract Negotiations
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Ability to build rapport with peers and customers
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Technical Skills: Experience with configuration and deployment of SaaS offerings
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Cross functional collaboration: Ability to work with and build solid relationships with sales, partners, SEM, product teams and legal teams
Benefits at Ironclad:
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100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
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Market-leading leave policies, including gender-neutral parental leave and compassionate leave
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Family forming support through Maven for you and your partner
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Paid time off - take the time you need, when you need it
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Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
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Mental health support through Modern Health, including therapy, coaching, and digital tools
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Home office setup stipend to make your space work for you
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Pre-tax commuter benefits (US Employees)
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401(k) plan with Fidelity (US Employees)
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Regular team events to connect, recharge, and have fun
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And most importantly: the opportunity to help build the company you want to work at
OTE Range: $130,000 - $150,000
The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
