Job Description
We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
Job Responsibilities
-
Consult with internal teams and clients to understand business objectives on client recruitment needs for UX research
-
Plan and execute the delivery of participants for custom recruitment projects: confirm project specifications, obtaining quotes from panel providers, scheduling, communicating with all stakeholders, sample procurement, screener refinement, testing, launching, monitoring study progress, and ensuring project success
-
Interpret and analyze fieldwork progress, communicates performance and recommendations to clients and/or internal stakeholders based on past experiences
-
Proactively contact internal stakeholders, clients, and partners to provide consultative updates throughout all stages of the project
-
Ensure all project components and deliverables are completed on-time and within budget
-
Maintain day-to-day communication with internal stakeholders and clients
-
Manage scope creep through change orders, phased delivery or other methods
-
Work with stakeholders to ensure changes are understood, approved, and documented
-
Provide support for other project managers, as needed
-
Stay on top of new product offerings/enhancements and how that impacts you and your customers
-
Improve the recruiting experience by providing Product and other areas of the organization with feedback and suggestions based on experiences and/or customer feedback
What your day will look like:
-
Recruit test participants (panelists) for Online Unmoderated and Moderated studies on UserZoom and UserTesting platforms
-
Use our own panel or external panel partners to recruit participants on a global scale for qual and quant custom projects
-
Provide feasibility and costs to customers and internal teams (using Zendesk and Monday.com)
-
Consult customers on Screener and Study design, and industry best practices
-
Make sure customers are charged correctly (on Salesforce and Monday.com)
-
Work with our internal and external stakeholders ensuring that projects are delivered on time and to the agreed specifications
-
Work within our data and security guidelines
-
Have fun and enjoy the journey!
Job Skills & Qualifications
Knowledge Requirements
-
Knowledge of Market Research, Panel or UX/CX Industry
-
1 to 2 years of applicable experience, preferable in panel management, participant sampling or fieldwork management for a panel company. Equivalent experience in online market research or complex project management may be considered
-
Screener authoring and/or experience managing participant feasibility, a plus
Qualifications
-
Excellent communication skills – specifically how to distill issues, manage client expectations, act as a trusted advisor and communicate in a timely manner under pressure.
-
Demonstrated high level of client service with internal and external customers
-
Ability to thrive in a team-oriented, collaborative environment, coordinating a variety of roles and resources to bring projects to fruition
-
Ability to establish and strengthen long-term relationships with customers and internal stakeholders at all levels of the organization
-
Detail oriented with strong organization, problem-solving and project management skills
-
Experience in using MS Excel and Google Sheets for database management and data manipulation.
Systems Experience
-
Proficient using Word, Excel and PowerPoint
-
Google workplace experience a plus
-
Salesforce experience a plus
Education Experience
-
BA/BS Degree in Business, Marketing, or related field.
-
Degree in User Research and Design a plus
-
Or an equivalent combination of education, experience and / or training
This job description is subject to change.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
