Job Description
Get to Know the Role
We are looking for a Senior Account Management to help Grab build strategic relationships with high-profile merchants and increase revenue. We believe a successful candidate has good management skills, but if you believe you have what it takes then we'd love to hear from you either way. In return, you will be part of the team to drive growth for Grab. You will be reporting to the manager. The role will be onsite. The role will be a 1 year contract.
The Critical Tasks You Will Perform
- Improve business growth by design and implement strategies, develop tailored communications, to build the merchant trust, communication and service needed to serve
- Relationships building: it's crucial to engage, retain and grow our most important merchants and listening to their needs, feedbacks, and stay in close communications
- Ensure the delivery of end-to-end process, from planning to execution
- Drive growth and Higher ROI
- Take a data driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.
- Ensuring consistency and quality: Have the greatest interest to make sure partners are also maintaining service and food quality consistency. Liaising with operations, customer service and partners to ensure issues are resolved over email, phone, or in person.
- Cross-functional relationship: Work with our product, operations, and merchant acquisition teams to make sure merchants have the best possible experience
