Job Description
Get to Know the Team
The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. This dynamic group is at the heart of our operations, ensuring that each interaction is smooth and consistent. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you'll be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience.
You will report to Manager, Platform Quality & Experience and working onsite
Get to Know the Role
The Platform Quality & Experience team at Grab is composed of passionate individuals dedicated to maintaining and improving the experience of users on our platform. This dynamic group is at the heart of our operations, ensuring that each interaction is smooth and consistent. We believe in insights from user behavior and data analysis to foster a positive experience for everyone involved with Grab, from driver and delivery-partners to merchant-partners and consumers. As a member of this team, you'll be collaborating across teams and contributing to the strategic advancement of the platform's quality and experience.
You will report to Manager, Platform Quality & Experience and working onsite
The Critical Tasks You Will Perform
- Undertake a comprehensive analysis of the user journey, including using real-time, on-ground feedback to pinpoint areas for improvement.
- Driving project rollouts across teams, ensuring they meet quality standards and enhance user experience.
- Adopt a strategic lens in carrying out tasks, involving planning, envisioning, and executing initiatives that improve the platform quality and user experience over both the immediate and long term.
