About Glean:
Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.
Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.
Shift Timings: Night Shift (4 PM – 1 AM IST)
Job Summary:
We seek an experienced Order Management Analyst to build and streamline our order management processes in a fast-paced startup environment. This role will set up efficient workflows, manage data accuracy, and ensure smooth order execution. The ideal candidate will be a strategic thinker with hands-on expertise in process development, master data cleanup, and automation.
Key Responsibilities:
- Effective management of order management processes, ensuring efficiency and accuracy.
- Oversee end-to-end order processing, including order form validation, invoicing and cash application.
- Clean up and maintain accurate master data in ERP/CRM systems to enhance order accuracy and reporting.
- Collaborate with sales, finance, Accounts receivable, and customer support teams to resolve order discrepancies.
- Identify and implement process automation opportunities to streamline operations.
- Manage order-related escalations, troubleshoot issues, and implement corrective actions.
- Manage accounts receivable mailbox and customer portal.
- Establish KPIs to monitor order accuracy, processing speed, and fulfillment efficiency.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Drive system enhancements and data governance initiatives to support business scalability.
Required Qualifications & Skills:
- Bachelor's degree in Business Administration, Supply Chain, or a related field.
- 5+ years of experience in the OTC (Order to Cash) Process.
- Experience working in a startup or high-growth environment, with exposure to process development.
- Strong background in master data management, data cleanup, and system optimization.
- Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms.
- Strong analytical skills with the ability to interpret data and drive decision-making.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work in a fast-paced, evolving environment with minimal supervision.
- Experience handling night shift operations is a plus.
