Job Description
Satispay was born to revolutionize everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go. If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.
What you'll be doing
As a Senior Key Account Manager - Welfare, you'll play a key role in designing, implementing, and continuously optimizing post-sales processes specifically dedicated to managing large clients within the Welfare domain. Your mission will be to establish a robust operational foundation that maximizes client satisfaction and retention, manages complex C-level relationships, ensures excellence in the implementation of Welfare projects, and drives continuous improvement through performance analysis. Here's what your day-to-day will look like:
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Design and optimize post-sales processes – By conducting in-depth analyses of large Welfare client needs to design, implement, and standardize scalable end-to-end post-sales journeys (including advanced onboarding, proactive relationship management, and strategic reporting), continuously identifying improvements, introducing new procedures and tools, and creating comprehensive documentation and communication protocols to ensure service excellence.
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Manage strategic client relationships – By developing, cultivating, and solidifying long-term C-Level partnerships with key stakeholders, acting as their trusted advisor to deeply understand their business objectives and Welfare service needs, and conducting periodic business reviews to ensure satisfaction and identify growth opportunities.
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Drive service adoption through training – By designing and delivering targeted training and development programs for key client stakeholders and their employees, empowering them to maximize autonomous usage, effectiveness, and overall engagement with Satispay's Welfare services.
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Monitor Performance and ensure strategic alignment – By establishing, tracking, and analyzing KPIs for large client management and post-sales process effectiveness, providing detailed reports with actionable insights, and ensuring all Welfare-related projects align with company OKRs and overarching strategic objectives.
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Collaborate on strategic growth initiatives – By working in close synergy with the Business Development Welfare team, Product, Marketing, and other internal stakeholders to identify areas for service and process improvement, support the achievement of company OKRs, and actively contribute to projects aimed at Key Account team development and strategic growth.
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Manage client relationships – By effectively managing and conducting relations with C-Level stakeholders, develop strong long-term relationships with client executives, and drive key account management activities to build and maintain a robust client base.
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Conduct training and development – To empower key stakeholders and employees to independently utilize Satispay's Welfare services strengthening the engagement.
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Monitor performance metrics – To track and analyze employer KPIs to align with OKRs, and provide regular updates and reports on account performance.
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Collaborate on strategic initiatives – By working closely with the BD Welfare Team and other key stakeholders to identify areas for improvement, support the achievement of OKRs, and participate in projects aimed at key account teams and strategic growth.
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Ensure the alignment with organizational objectives – By leading the planning, execution, and evaluation of welfare-related projects.
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Structure and optimize processes - by bringing new and effective processes for post-sales and account management within the Welfare clients.
Who we're looking for
We need a problem-solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you?
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Extensive account management experience – With 8-10 years of project management, welfare programs, and process development.
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Strong expertise in process creation – With the ability to design, structure, and optimize account management processes, training programs, and performance analysis.
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Strong analytical and strategic thinking skills – With the ability to interpret data and draw actionable insights to drive creative problem solutions and performance improvements.
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Proficiency in GSuite and data analysis tools – Particularly strong skills in GSheet and familiarity with data-driven platforms.
Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.
Our benefits & perks
We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That's why we created Satispay CareAbout, our way of making sure you're supported in your well-being, growth, and finances:
👨👩👧 CareAbout health & well-being
📚 CareAbout growth & development
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Professional development programs
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Internal mobility program
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Language classes with Preply
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Internal workshops & training
💰 CareAbout financial support
Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, color, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here.
Sounds like your kind of place? Awesome!
We'd love to hear your story.
