WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. The WEKA® Data Platform sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy. 

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

What you'll be doing:

• Develop Internal Tools: Create and maintain tools that assist in monitoring, diagnostics, and troubleshooting of WEKA's data platform.
• Enhance Serviceability: Implement features that improve the system's ease of maintenance, such as detailed logging, health checks, and alerting mechanisms.
• Collaborate with Teams: Work closely with Customer Success and R&D teams to understand their needs and translate them into effective tooling solutions. 
• Automate Processes: Identify repetitive tasks and develop automation scripts or tools to streamline operations and reduce manual effort.
• Ensure Reliability: Design tools that contribute to the overall reliability and stability of the platform, facilitating quick issue resolution.
• Define Tooling roadmap: Assess existing tools portfolio, define strategies with respect to effective packaging and consumption of the tools in question and comprehensively outline the development roadmap.
• Build and maintain tools using transparent, scalable development practices with GitHub for version control, peer review, and issue tracking
• Problem-Solving: Ability to diagnose issues and develop solutions that enhance system supportability.
• Operate as a self-starter, driving projects forward independently while managing priorities and delivering results with minimal oversight.
• Able to collaborate with part-time contributors and build consensus
• Provide regular updates to management regarding the status of tools development status
• Participate in Proactive initiatives that help ensure the best WEKA experience.
• Collaborate with cross-functional teams to address and resolve customer concerns.
• Collaborate with management to develop and implement strategies for preventing future critical issues.

Requirements:

• Bachelor's degree or equivalent work experience.
• Programming Proficiency: Strong skills in languages such as Python, Go, or JavaScript for tool development is a must
• Experience working with DevOps tools and methodologies is required
• 5+ years working in industry in DevOps/Scripting/Tools Development roles.
• Experience working with Github or equivalent source code management platforms
• Technical background and experience with as many of the following technologies as possible: Networking, Storage, Linux, Public CloudsExcellent communication and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment with a focus on transparency Strong sense of ownership and rigorous follow-up mentality.
• Proven ability to gather feedback and requirements from internal stakeholders, ensuring tools align with team needs through regular communication, collaboration, and iterative development.

It's nice if you have:

• Experience working as a Technical Support Engineer or Customer Success Engineer is highly preferred
• Experience creating tools focusing on technical analysis and supportability initiatives for Customer Success organizations in the IT industry is highly desirable
• Proven ability to define tooling requirements and create roadmaps aligned with business priorities is a big plus.
• Experience and/or understanding of AI terminologies & tools is a plus

The WEKA Way:

• We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
• We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.
• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Concerned that you don’t meet every qualification above?

Studies have shown that women and people of color may be less likely to apply for jobs if they don’t meet every qualification specified. At WEKA, we are committed to building a diverse, inclusive and authentic workplace. If you are excited about this position but are concerned that your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

 WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.