Job Description

Roles and Responsibilities

• Manage and execute the collection process for delinquent accounts.
• Maintain accurate and up-to-date records of customer interactions and payment history.
• Develop and maintain relationships with customers to encourage timely payment.
• Analyze and assess customer financial situations to find appropriate repayment options.
• Work collaboratively with internal teams to resolve customer issues and improve collection processes.
• Responsible for meeting target collections and recovery targets as per plan.
• Ensuring all allocated customers are met, contacted wherever field collection is required or/and for customers who are delinquent or/and for
customers directed by the ACM, etc.
• Ensuring follow-ups are done in a systematic method and recorded on the system
• Ensuring minimal conversions of Soft repayment to field collection
• Managing 30+,60+bucket DPD customers
• To monitor, measure and restrict forward flow of contracts
• To ensure collection as per the contract allocation and update payment details.
• To provide input to ACM for all customers.
• Highlighting any discrepancies in customer behavior or asset
• To ensure collection as per guidelines
• To ensure minimum forward flows
• To highlight need of repossession with proper justification
• To ensure efficient cash handling and timely deposition of cash & cheques in the branch

Required Skills and Qualifications

• Bachelor's degree in finance, business administration, or a related field. Recovery in Mortgage Loan, Loan against property will be preferred.
• - At least 2-3 years of experience in collections or a related field.
• - Strong communication and interpersonal skills.
• - Ability to analyze financial data and make informed decisions.
• - Knowledge of financial laws and regulations.
• - Comfortable working with technology and using software to manage customer data.

Related Jobs