Job Description
The Telephonic Outreach Specialist is responsible for virtually connecting with members who are eligible for Cityblock services, and engaging with them around their needs. This initial series of conversations with members begins the intake process, and the Outreach Specialist is the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship. Until this connection is fully made, the Outreach Specialist is the member’s point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear. The Outreach Specialist works alongside, and is supported by, each member’s care team.
Responsibilities:
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Provides telephonic/virtual outreach and engagement services for each eligible member.
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Leverages available data from Commons to learn more about potential members and inform them about the outreach processes.
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Reviews pre-populated demographic information and documents accurate information and emergency contacts within Commons.
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Collects verbal and written consent for eligible members.
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Initiates the intake process and handoffs to the care team.
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Communicates urgent needs and other pertinent information to care teams.
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Works daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members.
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Provides feedback to the product development team, and, over time, becomes part of a super-user group to assist in onboarding and supporting others
Work Experience:
Location Requirement:
Candidates must be able to commute to the below regions in either Maryland or Virginia:
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Maryland: Prince George’s County, Montgomery County, Baltimore City, or Baltimore
OR
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Virginia: Fairfax County, Loudoun County, Arlington, Alexandria City, Manassas Park City, Manassas City, Prince William County, Fairfax City, or Falls Church City
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:
$21.73 - $26.56 Hourly
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
