Position: Director of Community Health Outreach
The Director of Community Health Outreach reports to the VP of Operations and is responsible for engagement of new attributed patients in the communities that Monogram serves. The role is accountable for driving performance of our community health outreach (CHO) representatives, in order to reach our patient engagement targets and address barriers to care for our patients. The Director of Community Health Outreach will be responsible for strategic planning and process improvements to increase productivity and conversion rate. Furthermore, the role will be responsible for hiring and staffing the team to budget, and maintaining an environment of discipline, respect and compassion. The ideal candidate should be highly motivated, results driven and experienced in coaching, developing, and training door-to-door sales or community engagement teams. This leader should be a strong communicator who has a history of delivering sales performance, while fostering a team culture of friendly competition. The Director of Community Health Outreach will be supported by Regional Managers, as well as a Program Manager. The role will be required to regularly provide performance updates to members of senior leadership.
Responsibilities:
· Develop and execute patient engagement strategies driven by our community health outreach representatives
· Review and enhance processes to increase representative productivity and conversion rate
· Monitor and report out to the executive team at a regular cadence on community engagement performance
· Hire new representatives to meet staff and productivity budgets
· Conduct ride-alongs and provide real-time feedback to improve performance
· Analyze patient- and market-level data to identify new strategies and opportunities for improvement
· Design, execute and track impactful staff incentive and recognition programs
· Exemplify and foster a culture of discipline, respect and compassion for our patients, as well as friendly competitiveness among team members
· Work with our technology and project management teams to automate and optimize processes as needed
Requirements:
· 6 years minimum B2C sales / engagement experience, including 3 years leading a team
· Significant track record of delivering sales or engagement results
· Experience managing geographically focused engagement or sales programs
· Experience delivering employee training and coaching programs
· Exemplary communication and presentation skills
· Experience working in healthcare, sales, outreach, engagement, and/or enrollment campaigns
· Bilingual is a plus but not required
· Strong attention to detail and organization skills
· Ability to effectively lead team members with diverse backgrounds
· Experience with Salesforce, Microsoft Office, and other computer software tools
· Valid Driver’s License
· US work authorization
Benefits:
· Competitive salary, commensurate with experience
· Opportunity to work in a dynamic, fast-paced, and innovative care management company that is transforming the delivery of kidney care
· Comprehensive medical, dental, vision, and life insurance
· Flexible paid leave & vacation policy
· 401(k) plan with matching contributions
Monogram Health is dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation's leading kidney specialists to provide transformative kidney care. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients’ health outcomes.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences
