Job Description
About Norstella
At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quicker—and help patients in need.
Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle —and get the right treatments to the right patients at the right time.
Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making. Together, via our market-leading brands, we help our clients:
Citeline – accelerate the drug development cycle
Evaluate – bring the right drugs to market
MMIT – identify barrier to patient access
Panalgo – turn data into insight faster
The Dedham Group – think strategically for specialty therapeutics
By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics.
As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.
Team Overview
The Panel Coordinator is a self-motivated professional who facilitates a variety of business functions within a fast-paced and respectful professional environment. This position assists MMIT’s Panel Management team to build out a panel of respondents for market research activities. The Panel Coordinator works closely with the panel team and Market Research and Advisory Services teams, but also functions independently with little supervision for some activities. The position reports to the Manager, Market Research Panel.
Position Description
Market Research Panel Recruitment (50%)
Prospect and build a Market Research panel of managed care and/or integrated delivery network advisors via outbound calling, email communications, LinkedIn and other direct marketing methods
Qualify all leads, assess them as appropriate, and drive leads through via the appropriate communication with potential advisor.
Follow up appropriately to close the loop on new advisors and confirm continuing participation
Consistently log and record each-and-every outreach made, in database, producing regular activity reports as requested
Be cognizant of each marketing initiative, and work toward corporate objectives for building market research panels
Market Research Panel Management (50%)
Recruit advisors from market research panel for syndicated and custom market research projects
Correspond via phone and/or e-mail with advisors and clients as necessary to confirm or gather information
Assist advisors with questions regarding participation in market research activities including questions around honoraria payments
Process honoraria payments and bonuses for market research activities
Assist the panel coordinators with any day-to-day administrative support, as required
Relevant Skills and Experiences
Performance Expectations:
Handle assigned tasks effectively, efficiently, confidentially, cheerfully, and on time
Clearly and effectively communicate with others as directed by the panel team
Work successfully with all members of MMIT (Managed Markets Insight & Technology) staff
Discharge all projects at a high level of internal and external customer satisfaction
• Demonstrate initiative and sound judgment in seeking answers and overcoming obstacles
Achieve a high level of satisfaction supporting the Panel Management team, completing all tasks effectively, efficiently, accurately, and on time
Other Qualities/Skills:
A strong commitment to excellence and ethics
A demonstrated desire for ongoing self-improvement
Willingness to be held accountable for results
Intermediate to advanced skill level in Outlook, Excel, Word, PowerPoint
Location: Remote (India)
Travel Requirements: Minimal overnight travel.
Benefits
Health Insurance
Provident Fund
Reimbursement of Certification Expenses
Gratuity
24x7 Health Desk
Our guiding principles for success at Norstella
01: Bold, Passionate, Mission-First
We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.
02: Integrity, Truth, Reality
We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.
03: Kindness, Empathy, Grace
We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.
04: Resilience, Mettle, Perseverance
We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.
05: Humility, Gratitude, Learning
We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.
Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.
Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.
