Job Description
Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.
We are looking for a candidate to join our small and dedicated Executive Customer Support Team as a Customer Service Associate. In this role, you'll support riders and the wider urban community by handling accident reports with empathy and care, resolving complex payment issues, and engaging with high-profile customers to ensure satisfaction.
If you're passionate about delivering exceptional customer service, results-driven, and thrive in a collaborative environment, we’d love to hear from you.
This is a remote position based in Poland, requiring flexible availability, including day/night shifts and weekends.
What you’ll do:
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Build lasting, trusted relationships with customers through open and engaging communication
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Deliver accurate, complete, and timely responses to customer inquiries via outbound calls and emails, escalating when necessary
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Manage customer complaints by identifying effective solutions and resolving issues within defined timeframes
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Maintain high-quality service by following established standards and guidelines
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Drive continuous improvement by identifying and recommending process enhancements
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Collaborate closely with other departments to ensure seamless issue resolution
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Handle complex payment-related cases with attention to detail and efficiency
About you:
Required:
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1-2 years of experience in a customer support role, with strong verbal and typing skills
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Proven ability to support customers through both written and verbal communication, often simultaneously
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Fluency in written and spoken English
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Excellent communication skills, with the ability to convey information clearly and professionally
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Strong problem-solving and analytical skills, with the ability to influence positive outcomes
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Proficient in computer use, with hands-on experience using Google Workspace (Google Suite)
Preferred:
#LI-Remote
#LI-EH1
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email recruiting-operations@li.me for assistance.
Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.
