Job Description
In the Medical Assistant role, you will provide direct services to members, perform various office and clinical duties to keep our healthcare practice running efficiently. Our Medical Assistant will work directly with our providers to collect lab specimens, maintain patient records, support members in understanding their care plan and assist in basic examinations. It is integral to our care model that we meet people where they are, both physically and emotionally. To meet our members’ where they are, you may be required to provide care in members’ home and community, extending out in the surrounding neighborhood and community. You will be part of an interdisciplinary care team, focusing on clinical visits taking place in our clinical hub and in the community.
This position will report to the Operations Manager and is a key member of the Cityblock care team and plays an integral role in defining and delivering a state-of-the-art experience to Cityblock members.
Responsibilities:
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Clinical and Administrative Support:
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Work in the front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility
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Assist the nurse and office manager in maintaining the medical inventory and placing orders for new materials as needed
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Assist healthcare providers with clinical procedures, examinations, and treatments.
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Administer medications and vaccines under the direction of a licensed healthcare provider.
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Perform diagnostic tests and procedures as needed.
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Outreach and patient panel management
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Outreach / engage members to schedule provider visits for annual visits, discharge follow up, chronic disease management, addressing HEDIS gaps
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Patient Care Coordination:
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Coordinate patient care activities, including scheduling appointments, obtaining referrals, and managing patient follow-up.
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Coordinate patient referrals and engagement with Cityblock care teams as needed.
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Act as a liaison between patients and healthcare providers, addressing patient inquiries and concerns.
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Clinical Documentation:
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Maintain accurate and up-to-date patient records, including entering information into electronic health record (EHR) systems.
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Ensure proper documentation of medical procedures, treatments, and patient interactions.
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Medical Equipment Management:
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Responsible for maintenance, calibration, and proper use of medical equipment.
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Manage the inventory of medical supplies and medications, reordering as needed.
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Quality Assurance:
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Complete pre- and post- visit chart prep for provider visits; ensuring all quality and patient outcome metrics are elevated for providers to address.
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Participate in quality improvement initiatives to enhance patient care outcomes.
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Specialized Procedures:
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Perform specialized clinical procedures as trained and authorized, such as minor surgical procedures, wound care, or diagnostic imaging.
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Collaboration:
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Collaborate with Senior Medical Assistants, Operations Manager, healthcare providers, nurses, and other support staff to optimize patient care and enhance the overall functioning of the medical office.
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Communicate effectively with interdisciplinary teams to coordinate patient care.
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Training:
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Professional Development:
Work Experience:
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1+ years of experience working in a clinical operations setting
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Graduation Certification from either an accredited Medical Assistant Program OR Phlebotomy/EKG certifications or LPN certification required
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HS Diploma (Bachelor’s Degree Preferred)
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:
$19.44 - $21.60 Hourly
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
Covid -19 Vaccine - Please Read:
Cityblock requires individuals hired into in-person, member-facing positions to provide proof that they have received the COVID-19 vaccine.
The requirement is based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.
Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such exemption requests are subject to review by Cityblock on a case-by-case basis and approval is not guaranteed.
Medical Clearance (for Member-Facing Roles):
You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.
