Job Description
About Diana Health
Diana Health is a high growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.
We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!
Description
We are looking for a Practice Coordinator excited about creating a high quality patient-experience and contributing to the smooth operations of a growing women’s health practice. The ideal candidate is outgoing and detail-oriented, is able to execute their job responsibilities independently and serve as the go to team member when the Practice Manager/Regional Director is not on site.
What you’ll do
- Serve as the voice of the practice, answering and working incoming calls and messages:
- Answer and triage incoming phone calls and app messages from our current patients and new patients
- Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
- Check and respond to voicemail and after hours messages
- Serve as the face of the practice and welcome patients at the front desk:
- Check patients in and out
- Collect all point-of-service payments and/or outstanding balances
- Answer real-time questions and escalate as necessary
- Scan insurance cards for those not already inputted
- Support scheduling:
- Create and manage provider/resource clinic schedule templates
- Schedule scan for future days, working on scheduling efficiencies based on patient and provider updates
- Book patients for appointments based on forwarded messages and/or real time booking requests
- Conduct opening and closing procedures:
- Conduct administrative tasks to ensure the office is ready at the beginning and/or end of day
- Assist with inventory, light housekeeping, and other tasks as needed
- Conduct administrative tasks in between patients:
- Respond to administrative portal voice and text messages and emails
- Supply management:
- Assist practice manager with the overall inventory of office supplies and clinical supplies
- Assist practice manager with ordering supplies from various vendors as needed
- Admin Support
- Printing forms team uses in the office
- Checking and processing mail and deliveries daily
- Picking up superbills and birth data sheets from Labor & Delivery to be sent to appropriate parties
- Ensure patients are receiving appropriate swag throughout pregnancy
- Team Support
- Assist Practice Manager/Regional Director with team communications, morning huddles, and team scheduling as needed
- Active technology superuser and troubleshooting technology issues as they arise
- Fill out maintenance requests to building services, and other vendors as needed
- Navigate patient appointment redistribution if the on call or resource providers are called to Labor and Delivery
- Be present and engaged in all team meetings, events, and listening sessions
- Other duties as assigned
Benefits
- Competitive compensation
- Medical, dental, and vision insurance, with an HSA/FSA option
- 401(k) with employer match
- Paid time off
- Paid parental leave
Diana Health Culture
- Having a growth mindset and striving for continuous learning and improvement
- Positive, can do / how can I help attitude
- Empathy for our team and our clients
- Taking ownership and driving to results
- Being scrappy and resourceful
