Job Description
About The Role
We’re looking for a researcher to support transport product development through product and market research. You’ll lead studies such as usability testing, market sizing, and concept testing, while working closely with stakeholders to understand their needs. You’ll design research plans, collect and analyze data, and present actionable insights. This role requires strong communication skills to collaborate with diverse teams and share findings in an impactful way.
What You Will Do
- Do product & market research projects for transport products for both customers and drivers: usage and attitude study, usability testing, market sizing, concept testing, market analysis, etc
- Build relationships with stakeholders and understand their research questions by attending/initiating meetings that are related to your stakeholders
- Build a research plan (including ensuring objectives, determining sample design, frameworks, timeline, and what method to use) with medium-low supervision from the manager
- Collect and analyze data using various research methods, including surveys, interviews, focus groups, and data exploration with medium-low supervision
- Present research findings and recommendations to stakeholders in presentations, reports, and meetings
- Collaborating with diverse stakeholders and effectively communicating research findings to non-technical teams.
What You Will Need
- Data-Driven Decision Making: prioritize using data to inform their decisions, relying on thorough analysis to guide strategies and actions
- Critical Thinking: Encouraged to question assumptions, identify patterns, and draw insightful conclusions from complex data sets (both qualitative and quantitative)
- Rigorous Techniques: Employ established and reliable research methods to ensure the accuracy and reliability of findings. Plus points if being familiar with both Qualitative and Quantitative techniques
- Comprehensive Data Collection: Gather data from diverse sources to build a well-rounded understanding of the research subject
- Creative Problem-Solving: looking for ideas elsewhere and thinking outside the box when necessary, exploring multiple perspectives to problem-solving
- Rapid Adaptation: should be able to quickly adjust to changing project requirements, market trends, and unexpected challenges
- Project management skill: structured planning, smooth communication, neat filing, good time management, good team collaborator
- Finds doing research, discussion, and brainstorming as fun activities.
About The Team
We are a dynamic and agile team dedicated to delivering impactful insights that drive initiatives affecting millions of users and driver partners. By focusing on solving the right problems effectively, we ensure meaningful change. Our team values a healthy work-life balance to keep everyone energized and motivated, and we foster a positive environment by recognizing and celebrating both individual and team achievements.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
