Job Description
We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity
As a Senior People Business Partner, you’ll play a strategic role in shaping an agile, high-performing, and engaging workplace. You’ll work closely with leadership to align People strategies with business goals—supporting areas like organizational design, leadership development, talent planning, and change management.
This is a hands-on, high-impact role where your ability to influence, coach, and collaborate will be key to driving outcomes. You’ll partner cross-functionally across the People team and with stakeholders in Finance, Legal, and the wider business to deliver initiatives that make a real difference.
The Team
You’ll be part of a highly collaborative global People Team focused on building a world-class employee experience. You’ll partner with senior leaders across the organization and work closely with CoE experts in Talent Acquisition, Total Rewards, Learning & Development, and Culture. Our team is distributed across the US and EMEA.
What We Are Looking For
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Significant experience as a strategic HR/People Partner in progressive organizations
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Expertise in organizational design, change management, and leadership development
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Experience supporting Product & Engineering teams
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Strong skills in talent planning, performance enablement, and employee engagement
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A trusted advisor with high emotional intelligence and strong communication skills
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Experience managing complex employee relations in compliance with local laws
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A collaborative, analytical, and solution-oriented mindset
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Comfort working in fast-paced, global environments (tech scale-up experience a plus)
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Confident influencing at all levels and challenging constructively when needed
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Workday experience is a plus
Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that individuals from underrepresented backgrounds are less likely to apply unless they meet every qualification. You may be the right candidate for this or other roles. We believe that diverse perspectives drive innovation, and we’re committed to building a team that represents a variety of backgrounds, experiences, and skills.
Application Process
- Meet with a Recruiter
- Meet the Hiring Manager
- Participate in a Skill Interview and Stakeholder Interview
- Offer Stage
Accommodations
At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe in empathy and diverse perspectives, which are key to delivering exceptional experiences. If you require any accommodations or adjustments during the interview process, please reach out to us at talentexperience@usertesting.com. We’re happy to help in whatever way we can.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
About Us
What we're creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling.
At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives.
We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.
