Job Description
About the Job
The Clinical Specialist II is an active member of the Corporation’s clinical team and is responsible for moving us toward a world class clinical experience. This role impacts multiple stakeholders, including Participants, Clinical Specialists, and the Health Care Industry at large. The Specialist delivers the best quality of care to the Participant to help them reach the agreed upon goals for an improved quality of life and wellbeing. The Specialist partners closely with the Operations team to improve experiences of processes of efficiency and ease of access, as well as with the Clinical team to improve the delivery of clinical care and support.
Key Responsibilities
Productivity standards may vary by customer contract, however below are the general standards that will apply:
30 hours of direct counseling care per week
Collaborative note taking during sessions
Treatment plans and other documentation as required
Treatment team meetings with the customer, as applicable
Weekly Synchronous Health team meeting
Advocates for the Participant on decisions regarding meeting their clinical needs
Liaises closely with Customer Success activities and requests, which advocates for the customer’s needs being met
Brings successful models and techniques from other experiences and bodies of evidence to best support participants
Supports the development of materials for communication, outreach, and marketing of Synchronous Health’s services to participants, clinicians, partners, and within the industry at large (i.e. conference presentations, attending networking events, active in professional organizations, etc.)
Serve as first point of contact for escalation for participants who are displeased with any aspect of their experience
Reports to Operations team as second point of escalation if participants’ concerns are unresolved
Keep abreast of new developments in clinical care, including analog and digital techniques
Other duties as assigned
Requirements
Licensed LICSW, LMHC, or LMFT (license must be able to practice without supervision) in the state of MA
Informed on state tele-health policies
Comfortable with technology and conducting sessions via tele-health
Capability to build therapeutic relationship in virtual platform
Polished, professional virtual presence
Strong ability to identify markers for appropriate level of care to meet patient needs
Experience with treating a variety of conditions and disorders as part of a comprehensive treatment plan with an interdisciplinary team
Ability to use technologies as part of practice for administrative and clinical support (i.e. scheduling, notes, chat, web-based or app-based interventions)
Must pass a background check
Ability to work remote, in a secure, private location (outpatient office or home office are acceptable; coffee shops are not acceptable)
Access to smartphone, laptop, and internet connection
Bilingual a plus
Benefits
A salary position with bonus potential
An amazing team culture
Professional development & advancement opportunities
401K with 3% employer match
Healthcare, Dental, Vision, and life insurance benefits
Paid time off and paid holidays
Professional EAP program for team members & household
Additional coverage options available such as Short Term Disability, Long Term Disability, Group Accident Insurance
Successful Thriveworks employees believe in our mission to help people live happy, healthy lives. They also embody our core values, which focus on community, purpose, integrity, access, quality, and working well together. If you think you fit the bill and belong on our team, apply today!
Physical demands for Thriveworks positions may include being sedentary for long periods. Entering text or data into a computer through a traditional keyboard is also a requirement.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
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Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
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We will never ask you to purchase or send us equipment.
If you see a scam related to Thriveworks, please report to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
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