About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Automation Anywhere is looking for a self-motivated, highly professional Support Technical Account Manager to join our Premium Support Team. This position will be responsible for building and maintaining trusted advisory post-sales support relationships with a designated set of Automation Anywhere’s largest, most complex, and Premium customers.

In partnership with the Customer Success and Technical Support teams, the candidate will engage with their customers’ Business and IT management team to provide a superior technical support experience. The Technical Account Manager coordinates proactive and reactive efforts within Automation Anywhere, and Partners to ensure - product adoption, premium customer experience, trusted technical advisory, and accelerate the resolution of all incidents through collaboration, regular service reviews, and focused management of critical incidents.

Responsibilities
•Drives support activities and high Customer Satisfaction levels for their accounts
•Manage continuous improvement initiatives with customers, utilizing regular meetings and support statistics to identify current focus areas
•Constantly drives interactions, collaboration, and action plans to capture, report and drive product adoption and license utilization.
•Regularly participates and contributes to Product VoC, Red Accounts, and critical escalations.
•Perform RCA’s, identify preventative/improvement measures, implement corrective initiatives, and measure results
•Working knowledge of the incident, problem, and release management process and procedures, including the ability to follow standard support practices
•Ability to work in a fast-paced environment with tight schedules to minimize problem impact on the customer
•Participate actively in the ticket process by triaging, and collaborating with all required parties to expedite the resolution
•Ability to generate, analyze data and create action plans
•Work cross-functionally with multiple internal stakeholders including Customer Support, Customer Success, Engineering, Product Management, and Account Management.
•Be available for after-hours on-call support for assigned customers’ critical issues
•Duties may require travel (20%+), sometimes at short notice, majorly domestic.

Qualifications
•Fluent and strong Korean and English communication (both written and verbal), organization, time management, and leadership skills.
•Bachelors/master’s in engineering or similar
•8+ years of experience in a technical customer-facing role such as a Technical Support Manager, Technical Account Manager, Customer Success, Sales Engineer, or Professional Services
•Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
•Comfortable presenting to all levels within an organization including CXO-Level
•Experience in troubleshooting enterprise-level infrastructure, applications, or architecture.