Job Description
About Us
Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.
With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.
Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.
The Opportunity
We are seeking an Enterprise Account Executive at Observe AI. In this role, you will be responsible for our future growth as we build upon the success we’ve had delivering for our top tier clients. We will trust you to evangelize Observe.ai, have an ownership mindset in running your book of business, creating Customer First mentality, and consistently go above and beyond on your quarterly targets.
What you’ll be doing
- Experience selling conversational AI SaaS products preferred
- You will prospect, develop, manage sales pipeline and close new customers onto our Observe.ai Platform through outbound and inbound efforts
- Build relationships with senior executives and decision makers across key industries within OAI ICP
- Collaborate with the channel community to develop pipeline and secure new business.
- Own the full sales-cycle from lead to close
- Coordinate resources throughout the sales cycle, including legal, sales engineering implementation specialists and leadership
- Educate and consult customers on the value of Observe throughout the sales and adoption cycle
- Model a wide range of use cases in which Observe can drive business transformation across different industries and showcase the business based outcomes OAI technology can drive
- Prioritize opportunities and actions in a fast paced environment
- Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top down territory analysis
What you bring to the role
- Experience in selling conversational AI SaaS solutions
- 5 plus years of quota carrying software or technology sales, closing complex sales cycles with multiple stakeholders
- Success selling a disruptive product into an unexpected buyer
- Consistent track record of over-achieving quota (top 10-20% of company)
- Experience closing transactions >$150k ACV to line of business executives
- Success collaborating with the channel and partner community is preferred
- Previous experience with Next Gen Contact Center technology is ideal
What you can expect
- Competitive compensation including equity
- Excellent medical, dental, and vision insurance options
- Flexible time off
- 10 Company holidays + Winter Break and up to 16-weeks of parental leave
- 401K plan
- Quarterly Lifestyle Spend
- Monthly Mobile + Internet Stipend
- Pre-tax Commuter Benefits
Salary Range
The OTE salary compensation range targeted for this full-time position is $200,000-$250,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
