Own client implementation service delivery, providing management and oversight of implementation projects and staffing, including project assignments, capacity planning and customer satisfaction of a portfolio of Strategic customers, including many with large revenue footprints. 

Support Partner-led Projects as part of Icertis Delivery Assurance methodology. 

Demonstrate leadership excellence by building a thriving, highly engaged team through activities such as: goal setting; coaching; providing ongoing recognition and development feedback; and creating bench strength for future leaders. 

Ensure successful attainment of critical metrics, including P&L, NPS, account growth and retention, and employee engagement and retention.  

Train and mentor Directors and their reports to communicate with clients to identify needs and evaluate alternative business solutions by bringing in industry specific insights; continually seeks opportunities to increase customer satisfaction and deepen client relationships. 

Liaise with Icertis C-Suite and cross-functional, internal leadership, providing education and driving strategy to adopt new business practices as required to ensure success as a Professional Services leader.  

Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery and to streamline work to provide a higher value to Icertis customers. 

25-50% US travel expected.  May require some limited international travel. 

Who we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.