Job Description
Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
Position Summary
As a Business Systems Analyst you will own the optimization and management of go-to-marketing systems, ensuring they align with business goals and drive operational efficiency. We’ll lean on your expertise to analyze, recommend, enhance, and maintain our tech stack, collaborating across teams to improve system performance, automate workflows, and support business growth. You’ll be joining a small team of admins, developers, and architects to drive scale in a fast paced environment. We need someone excited to solve complex problems, enable system optimization, and partner with leaders across Marketing, Sales, and Customer Success.
Responsibilities
- Partner with Revenue Operations, Sales, Marketing, and Customer Success teams to analyze business processes and system needs.
- Manage and optimize key business applications, such Salesforce, Salesforce CPQ, LeanData, Outreach, and more.
- Gather requirements, design solutions, and implement system enhancements to improve efficiency and scalability.
- Develop and maintain system integrations between platforms (e.g., CRM, billing, marketing automation).
- Automate workflows to reduce manual effort and enhance data integrity.
- Conduct data analysis and generate reports to provide insights into system usage and business performance.
- Ensure data accuracy, governance, and compliance across business systems.
- Train end users and create documentation to support adoption and best practices.
- Stay up-to-date on industry trends and emerging technologies to recommend improvements
Qualifications:
- 5-8 years of experience in business systems analysis, RevOps, Sales Operations, or other similar roles within a B2B SaaS organization.
- Proficiency with CRM systems (Salesforce), related applications (LeanData, Outreach, enrichment tooling) and knowledge of CPQ and marketing automation tools.
- Strong understanding of system integrations and data workflows (e.g., APIs, middleware, ETL processes).
- Experience with process automation tools (e.g., Zapier, Workato, Tray.io) is a plus.
- Excellent analytical and problem-solving skills with a data-driven mindset.
- Strong communication and stakeholder management skills, with the ability to translate business needs into technical requirements.
- Experience with SQL, reporting tools, or data visualization (Tableau, Looker) is a plus.
Work Location
- hybrid in-office (San Francisco, Boston or NYC)
What You Will Have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly, quarterly, and annual social and team building events
- Monthly internet reimbursement
Pay transparency
$109,000—$158,000 USD
