Job Description
About the Role
Singular is seeking a Team Lead - Product Support for our India unit with exceptional technical, and communication skills to join our growing team. A customer-focused individual who’s responsible for handling customer and partner support, and technical integration activity, with the ability to engage with other teams, in order to achieve the best customer-experience environment.
What you'll do:
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Lead a team of highly skilled technical support engineers focused on Singular’s Customers and Partners.
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Hire, train, mentor, and motivate support engineers to ensure a high level of service quality that our customers deserve.
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Collaborate with Global Support leadership to create and lead support improvement processes across the company.
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Handle complex technical troubleshooting and problem-solving.
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Work closely with Support, Product, and Engineering teams to improve and grow the product offering.
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Serve as an advocate for customers with the product organization.
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Become an expert in mobile and Singular’s product offering.
What you'll need:
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5 to 7 years of experience working as a professional services consultant, customer support engineer, or product support.
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1+ years of people management experience, leading distributed technical support teams of 5-10, to meet and exceed operational performance goals.
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Experience in mobile advertising analytics and Ad-Tech domain is a plus
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Experience working with Mobile App development or Support environment.
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Hands on experience working with a variety of software products in real-time environments
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Ability to write basic scripts, regular expressions, SQL/PLSQL queries, etc as required for the debugging process.
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Having working experience with Mobile and Web Apps (iOS, Android,SDK etc) is a big plus.
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Knowledge of HTML, HTTP, REST API call protocols, formats and HTTP trace/debugging.
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Understanding and past experience of using REST APIs and debugging requests and responses using Developer tools are preferred.
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Excellent analytical and problem-solving skills
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To be able to lead a team with solid communication and presentation skills.
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To be able to work closely with the Global Support Team located in different geographies
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Strong skills in data analysis/manipulation
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.
