Job Description
The role of a Retail Sales Associate at Vuori is to forge connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy optimistic outlook.
Create an unforgettable customer experience
- Forge lasting relationships with customers.
- Work with the sales team to ensure each customer receives the best service possible.
- Greet customers in a timely, authentic and engaging manner.
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
Be the business
- Achieve sales goals in a team-based commission environment.
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
- Assist in the completion of projects while keeping the focus on customer experience.
- Communicating inventory needs to support the business goal.
Operations
- Ensure the sales floor is stocked every evening.
- Collaborate with management in areas of inventory management.
- Ensure the retail store is cleaned on a regular basis – including floors and bathroom.
- Understand and execute cash control procedures including bank deposits, petty cash.
- Assist in the implementation and maintenance of all merchandising/visual directives.
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
- Identify and communicate product concerns in a timely manner.
Qualifications
- Must be available to work nights, 2/3 weekend days (Fri/Sat/Sun) and holidays (no approved vacations outside of default availability between 12/12 - 01/12).
- Must adhere to scheduled shifts with punctuality.
- Ability to develop relationships with customers and colleagues.
- Ability to positively and proactively handle customer concerns.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to quickly learn new procedures and processes.
- Strong organizational skills and follow through skills.
- Excellent communication and interpersonal skills.
- High level of ownership, accountability and initiative.
- Eager to develop new skills and responsive to feedback.
