Sense is a diverse, collaborative team tackling one of the most universal challenges in today’s workforce. With a mission to change the way companies engage with talent, we’re creating a better experience for employers, recruiters, and candidates. Your work at Sense will impact millions of people around the globe and will be instrumental in evolving an entire industry. Join us in shaping the workforce of the future!
Founded in 2015, Sense is a high-growth HR Tech SaaS startup with offices in the Bay Area and Bangalore. It has 250+ team members, serves 600+ customers, and has grown 100% year-over-year since launch. We have raised $90M in funding, backed by GV (Google), SoftBank, Accel, and Avataar Ventures.
As a part of the Sense team, you’ll play an active role in shaping and developing our products and processes. Our founders are lifelong entrepreneurs with a history of building, scaling, and successfully exiting large companies. At Sense, your career goals will be supported through active mentorship and learning and development opportunities. We’re an experienced team and looking for great people to add to our team.
As a Customer Insights Lead, you will be at the forefront of integrating key functions—design, product, customer success, and marketing—to ensure that user insights drive critical decisions. You will take ownership of all user and customer research initiatives across the Sense product platform, leading discovery efforts to validate product hypotheses, gather customer feedback, and establish ongoing benchmarks to inform product strategy. Reporting to the Head of Design, this role combines hands-on user research with program management and operational leadership.
Key Responsibilities
- Lead User Research Initiatives: Spearhead user research and usability benchmarks for key product initiatives, ensuring alignment and collaboration across multiple functions.
- End-to-End Project Ownership: Manage research projects from start to finish, including scoping, planning, conducting, analyzing, and communicating insights.
- Program Management: Develop and oversee programs that empower designers, product managers, and marketing teams to incorporate user research into their projects.
- Research Insights Library: Create and maintain a comprehensive library of research insights to guide customer-centric product decisions.
- Qualitative and Quantitative Research: Conduct in-depth qualitative and quantitative research to uncover valuable user insights.
- Advocacy for User Research: Promote user research methodologies and best practices throughout the organization.
- Cross-Functional Collaboration: Build and nurture strong relationships with product, engineering, design, data, and customer-facing teams.
- User Panel Development: Develop and manage a user panel representing diverse customer segments.
- Agile Integration: Integrate discovery and validation processes within the agile development cycle.
- Engagement with Users: Engage directly with users and decision-makers to identify unmet product needs and share visions for future product innovations.
- Tracking and Segmentation: Implement tracking and segmentation strategies across key user journeys to enhance understanding of user behavior and product adoption.
