IT Systems Administrator, ServiceNow


Chennai, IN
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 06/25/2024
  • Website:
  • Company Address: 401 Park Drive Suite 801, Boston, MA, 02215

About Toast

Toast empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.

Job Description

Do you have the right ingredients:   

We are seeking a highly skilled and motivated ServiceNow Administrator to join our IT team. The ServiceNow Administrator will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform. This role requires a strong understanding of ServiceNow modules, ITIL processes, and excellent troubleshooting abilities. The successful candidate will ensure the smooth operation, security, and compliance of the ServiceNow environment while providing support and training to users.

Nice to Have: 

  • Module Knowledge: IRM, GRC, SAM
  • UX or UI educational or professional experience
  • Experience building, configuring, and deploying major modules at a large scale
  • App Integration knowledge

Must Have:

  • 3+ years of experience administering ServiceNow
  • CSA 
  • Experience working in an Agile environment and participating in Sprint cycles
  • System Maintenance and Upgrades: Monitor system performance and address any issues to ensure optimal functionality.
  • Manage user accounts, roles, and permissions to ensure appropriate access control.
  • Configure workflows, business rules, client scripts, UI policies and notifications  to automate processes within ServiceNow modules such as Incident, Problem, Change, Asset, and Knowledge Management.
  • Implement and manage approvals, notifications, and other system-generated tasks, and  create & maintain service catalog items
  • Provide support to end-users, troubleshooting and resolving any platform-related issues.
  • Incident and Problem Resolution:
    • Address and resolve issues related to the ServiceNow platform in a timely manner.
    • Collaborate with IT and business teams to enhance platform functionality and user experience.


We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.