Employer Partner Services Director - Healthcare (Remote)

Guild

United States of America / Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/08/2024
  • Website: guildeducation.com
  • Company Address: 999 18th Street, Suite 2240, Denver, CO, 80202

About Guild

At Guild, we unlock opportunity for America’s workforce through education, skilling, and career mobility.

Job Description

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 30 states: AZ, CA, CO, CT, FL, GA, ID, IL, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

----

If you are an Internal Candidate, please apply via our Internal Job Board

----

At Guild, we uphold our Core Values in everything we do.  Our team emphasizes our Core Values in the following ways:
  • Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
  • Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
  • Be an Owner - holding self and others accountable to meet commitments
  • Create Belonging - recognizing the value that different perspectives and cultures bring to our company

Guild is hiring for a Director, Employer Partner Services (Healthcare) to play a central role in Guild’s mission by building and maintaining strong relationships with current and new Fortune 1000 clients. In this role, you’ll develop an intimate understanding of the strategic needs of our employer partners and their employees to scale their educational benefits strategies and feed new value-creating solutions back to other Guild teams, like Product and Student Coaching.

Guild operates on the cutting edge of the Future of Work, partnering with the United States’ largest companies to innovate on how to educate and upskill millions of employees. These employers span industries, with a particular focus on employers with large populations of frontline employees, including Healthcare, Financial Services, Retail, Restaurants, and Telecommunications. The Employer Partner Services team is specifically focused on owning these employer relationships. Using a mix of strategic consulting, customer success and commercial orientation, the team manages and grows these large, strategic client relationships to improve the impact of the program for both employers and employees.

As a Director on EPS, you will work across a concentrated set of clients to:

  • Manage cross-functional client teams to ensure high quality and efficient delivery of overall client service
  • Manage overall account strategies, outlining a clear roadmap for both success across Guild’s commercial outcomes, the employer’s critical initiatives and their employee’s educational goals
  • Develop long-term strategic relationships with current and new employer partners, identifying the outstanding needs and how they can best be served by Guild’s offerings
  • Earn trust and increase client happiness through partnership support, insights, and critical initiative execution that make Guild their most valuable partner
  • Collaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns

Preferred Proficiencies:

  • 8+ years of total experience in management consulting, software-as-a-service client services or similar
  • Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
  • Strong commercial orientation, with experience leading up-sell and/or consumption-based growth; Experience on new sales welcome but not required
  • Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, humility, and diplomacy at senior levels
  • Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
  • Strong organization and team management, with a high attention to detail and can keep track of both the high level progress and the small details
  • Examples of how you’ve successfully taken a data-driven approach to account management to increase client happiness
  • Experience engaging cross-functionally with a broad range of internal and external partners
  • Something else? Wonderful, we’re curious to learn more about you!

We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $145,000 - $178,750, as well as variable compensation and company stock options. We are committed to providing opportunities that align with our larger company strategy of Career Mobility. We believe that skills are transferable and value candidates that have a passion for our mission and a learner’s mindset. If you don’t have 100% of the qualifications but can see yourself doing a great job, we invite you to apply.

#LI-MB1

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own. 

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others. 

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

  • Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
  • Access to a 401k to help save for the future
  • Open vacation policy for employees to rest and recharge
  • 8 days of fully-paid sick leave, to take the time to heal and or recover
  • Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
  • Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
  • Education benefits and tuition assistance to help your future development and growth
     

PRIVACY NOTICE

I understand that I am applying for employment with Guild Education and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may also use other service providers to assist in the application process.  Guild may share my information with such third-party service providers in connection with my application and for the start of employment. Guild will treat my information in accordance with Guild’s Privacy Policy.

I have reviewed and agree to Guild’s Privacy Policy as well as the privacy policies of the third-party service providers used by Guild associated with the application process. Please see the California Notice at Collection if you are an applicant that resides in the State of California. 

Related Jobs

Staff Product Manager (Remote)

Guild - United States of AmericaRemote

Employer Partner Services Director - Healthcare (Remote)

Guild - United States of AmericaRemote

Account Director - Healthcare (Remote)

Guild - United States of AmericaRemote
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.