Customer Success Manager, Commercial

Workato

Tokyo, JP
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/18/2024
  • Website: workato.com
  • Company Address: 215 Castro St, Suite 300, Mountain View, California 94041, US

About Workato

Workato® makes the creation and implementation of automations 10X faster than traditional platforms. As the leader in AI-powered enterprise automation, we enable enterprises to automate their business processes across the organization by integrating their applications, data, and experiences.

Job Description


About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.

Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

    Business Insider named us an “enterprise startup to bet your career on”

    Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

    Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

    Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Customer Success Manager, Commercial to join our growing team. In this role, you will work with Chief Product Officers and their teams to roll out integration and automation capabilities to their end customers. You will provide guidance on Go-To-Market strategies, Adoption Planning, and Product Roadmaps. You will share best practices that help grow our customers' business and expand our relationships with them. If you like working on product launches and developing products over time, this is the job for you!

You will also be responsible to:

    Develop and maintain strategic business relationships with our enterprise customers

    Guide customers along their journey to get the most out of their investment in Workato by advising them through the onboarding, implementation, Go-Live, alignment, renewal, and expansion phases of the customer lifecycle

    Serve as a trusted advisor in key areas such as product pricing, marketing, sales enablement, and support operations

    Align with executive sponsors on key objectives and measuring success

    Deliver on ambitious  Net Revenue Retention goals for Workato

    Evaluate renewal risk and mitigate revenue loss

    Execute regular executive business reviews to ensure alignment with customer goals and inspire product expansion

    Serve as the primary point of escalation if customer issues arise, then troubleshoot and ensure quick resolution

    Provide quantitative/qualitative analysis to inform decision making on the Workato product roadmap

    Serve as  the customer’s advocate within Workato

Requirements

    BS or equivalent education; MBA preferred

    3+ years of experience in consulting, product management or sales operations, or similar roles that have direct experience working with customers to help them realize value

    Consulting or roles with direct customer facing experience a plus

    Impressive track record of high customer retention and revenue expansion desired

    Integration technology knowledge

    Strong sense of customer empathy and being customer centered

    Excellent interpersonal, communication, and persuasion skills

    Strong problem solving and analytical thinking skills

    Ability to collaboratively build assets and materials for customers and colleagues

    Entrepreneurial drive and comfort working in ambiguous, quickly-changing environment

    A passion for and belief in the power of automation to drive business value

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.