As a Wi-Fi Technical Support Engineer, you will be the primary interface for Teir-2 support W-Fi related issues reported by customers. The focus of this position will be debugging and analyzing issues and drive corrective actions of technical issues impacting customer. Characteristics of success in this role include previous experience in supporting or testing WLANs, VLANs, or DHCP servers; experience installing and troubleshooting Wi-Fi networks; and having the ability to multi-task and work under pressure. We’re looking for people who take pride in doing excellent work, and can both teach and learn from those around them. Successful candidates will possess excellent verbal and written communication skills, as well as a high degree of analytical and investigative skills.