Customer Operations Specialist

Barn & Willow

Redwood City, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/01/2021
  • Website:
  • Company Address: , Redwood City, CA, 94063

About Barn & Willow

Barn & Willow is a direct to consumer home decor brand changing the way people shop for custom window coverings. We believe buying window treatments that fit your windows and your style should not be as hard as it is.

Job Description

Barn & Willow is a direct to consumer online home decor brand making custom window draperies, shades and home accessories more accessible. We believe buying window treatments should not be as hard as it is and should not cost you a fortune. So, we came up with Barn & Willow - With our unique supply chain we by-pass all middlemen and work directly with textile manufacturers to bring the premium most quality of window draperies and shades, custom stitched and offered at 1/3rd the retail price. With our Auto-Sizing technology we are removing your window measurement hassles.

We’re looking for an energetic and highly proactive individual to join our team as our Customer Operations Specialist. 

Your core responsibilities:

  • Daily order packaging, fulfillment and order support
  • Stock inventory management and creating requisitions for re-stocking
  • Handling inbound customer and/or vendor inquiries (through email primarily)
  • Exception handling with customers and/or vendors over emails or phone (if applicable)
  • Being an integral part of customer success team, working on customers’ postorder journey

Must Haves:

  • You MUST be driven and highly motivated to work in an unstructured environment
  • Known to be a rockstar for getting things done, very organized and resourceful
  • You MUST be fast paced yet detail oriented 
  • Very comfortable speaking with our vendors/customers over phone and email
  • Great interpersonal skills and absolutely enjoy collaborating with other team members.
  • This role is based in Redwood city and local Bay Area candidates are preferred 
  • Must have access to your own laptop
  • You should have your own car to go to local warehouse (if needed) and order drop offs at USPS
  • You should be tech savvy and comfortable with some excel based modeling and using fulfillment management tools.

Some perks of working at Barn & Willow

  • We're a venture backed startup and offer competitive salaries, equity so you're part of the Barn & Willow family and a lucrative bonus
  • Medical and dental Insurance
  • Paid vacation policy and sick days
  • Monthly commuter reimbursements
  • Mac and accessories 
  • Employee discounts for any B&W window coverings for you or your loved ones
  • Free snacks, coffee and those rejuvenating herbal teas
  • Oh and did we mention team lunches and happy hours
  • We're dog friendly -so bring your cute bundle of joy with you at work.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.