Senior Customer Support Engineer – U.S.

ExaGrid Systems

Boston, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/25/2021
  • Website:
  • Company Address: 2000 West Park Drive Suite 110, Westborough, MA, 01581

About ExaGrid Systems

ExaGrid provides tiered backup storage. ExaGrid’s unique landing zone and scale-out architecture provide the fastest backup — resulting in the shortest fixed backup window, the fastest local restores, and instant VM recoveries while permanently fixing the backup window length, all with reduced cost up front and over time.

Job Description

Boston Metro West

ExaGrid is seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system level expertise to resolve complex customer issues while being an active member of the team.


  • Provide remote support services for ExaGrid’s customers, partners and field personnel
  • Listening to and understanding customer’s needs and assisting to meet those needs within the required timeframe
  • Manage hot customers and escalations
  • Develop and implement customer specific action plans
  • Providing excellent communication externally and internally
  • Support special programs and projects within ExaGrid
  • Assist customers with installations remotely and provide training to customers
  • Develop knowledge based articles
  • Ability to work autonomously as well as in a team
  • Work well in a startup environment
  • Some light travel


  • 10 years Linux and Windows Administration and maintenance experience
  • Strong system trouble shooting skills
  • Strong organizational skills
  • Strong account management skills
  • Able to work closely with all levels of customers, internal engineers and management on complex issues
  • Excellent verbal and written communication skills
  • Backup Applications (Backup Exec, ARCserve, NetBackup, Galaxy, TSM)
  • Scripting (Perl, shells)
  • Networking and networked storage technologies
  • The ideal candidate will possess an entrepreneurial spirit and knows how to win. In addition, the candidate must be hard working, driven, competitive and highly creative

BA/BS in Computer Science or Technology preferred (or equivalent work experience).


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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.