Senior Customer Success Manager

PredictSpring

New York City, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 01/19/2021
  • Website: predictspring.com
  • Company Address: , Los Altos, CA, 94022

About PredictSpring

PredictSpring is the unified commerce platform to connect consumer and store associate experiences. PredictSpring innovative technology powers Modern POS, mPOS, Clienteling, and Native Mobile Apps for brands and retailers.

Job Description

An Innovative Company
 
PredictSpring is the fastest mobile commerce platform powering native mobile
apps, mobile web and in-store digital experience. Our innovative technology is
built on Instant Search, Dynamic CMS, and One-Touch Checkout. PredictSpring
Clienteling and Endless Aisle solutions digitize the in-store experience by
providing store associates the ability to connect with their customers in a highly
personalized way. We are an innovative mobile commerce startup dedicated to building a rewarding work environment with a huge emphasis on maintaining an inspirational and balanced culture.
 
The Role
 
PredictSpring is looking for a Senior Customer Success Manager, based in our New York office. In this role, you will own all aspects of our clients’ success on the platform, from initial launch to supporting day-to-day execution to partnering on broader strategic initiatives with customers that grow revenue, adoption, and user engagement. You’’ll have a deep understanding of both our solutions and our customers’ business and harness both to drive client goals, retention, and overall satisfaction.
 
This is a hands-on job and will require a true “athlete” with the ability to rapidly develop technical domain experience, manage large complex projects, and partner with our customers to drive outcomes that support both their success and PredictSpring’s growth. You will need to be able to influence externally and internally, learn fast, operate independently, and be excited to immerse yourself in a fast-paced environment where a significant impact is both possible and expected.
 
You will not only be a driver of revenue, but also play a critical role in shaping our broader product and business strategy as a whole. This is an amazing opportunity for individuals looking to personally shape the future of one of the fastest growing startups in the space.

Desired Skills

    • Rapid learner with the ability to internalize new technology / processes quickly and iterate on your experiences with clients
    • Strategic thinker who can take both short and long-term business objectives and execute on a tight tactical plan to achieve
    • The ability to sell and influence -- you feel confident making a case with partners, you and riving other to key outcomes
    • Remarkable attention to detail, with the ability to manage multiple complex work streams at once
    • A bias-towards-action, with a willingness to “roll up your sleeves” to get the job done
    • Strong analytical/problem-solving skills, with the ability to rapidly incorporate data points and recommend a strong path forward
    • Phenomenal interpersonal skills - you’re someone that people trust and that partners at all levels enjoy working with
    • Exceptional communications skills with a style that is both collaborative and drives accountability
    • Strong time management and prioritization skills, for your own time and for others
    • Passionate about technology and delivering outstanding customer experiences
    • Proficiency in Keynote and Google Docs is a plus, Zendesk and JIRA a strong plus

Requirements

    • Bachelor's degree from top universities in business, engineering or related field preferred
    • Customer-facing experience in a fast-paced technology environment
    • Ample experience working with Enterprise customers, with six to seven-figure ACVs and engagement at senior levels
    • Experience within the cloud and retail tech industries a plus

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.