Solutions Engineer

Metric Insights

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 01/14/2021
  • Website: metricinsights.com
  • Company Address: , San Francisco, CA

About Metric Insights

At Metric Insights our goal is to provide everyone simple access to actionable, timely, and relevant information to facilitate smart decisions. Every person has a contribution to make; we provide the means to do it by placing data in the hands of every user.

Job Description

Metric Insights, an exciting and successful Business Intelligence startup, is looking for a brilliant Solutions Engineer. This is a super-hero position that requires you to swoop in and solve a variety of technical, customer-facing problems. You’ll wear many hats, just like everyone else on our small team.

As the most technical member of the Solutions teams, you’ll serve as the technical backstop for other members including Solution Architects and Support Engineers. When we encounter a problem that we can’t solve, you’ll be the first person we call. We’re a small team, so you’ll need to be self-directed and proactive. You’ll have a lot of opportunities and we will expect you to go for it. Metric Insights is redefining the way that businesses consume information. Come join us!

Responsibilities:

Solve top-tier technical support problems (requiring debugging skills in linux system administration, networking, and figuring out complex systems quickly)
Act as a technical backstop for the Solutions team
Contribute to product development, based on customer feedback
Occasional travel is required (5-10% of the time)
Specific Examples of Tasks:

Integrating and configuring LDAP/SAML/Kerberos
Integrating and configuring mail servers
Installing SSL certificates
Installing/upgrading/maintaining application and operating systems
Installing & troubleshooting our data connections
Technical calls with clients regarding system architecture and security
Experience/Qualifications:

2+ years working with Linux in a system administration or devops capacity
2+ years working with SQL and MySQL databases (DBA/DBD experience desirable)
Development experience with JS, Java, Python, or PHP
Solid understanding of networking concepts
Excellent troubleshooting skills and/or technical support experience
Experience with IT system integration (configuring systems for SSO and/or LDAP authentication desirable)
Experience with business intelligence tools
Experience with Rest APIs

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.