Customer Success Manager

Apptopia

Boston, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/13/2021
  • Website: apptopia.com
  • Company Address: 71 Summer St. 4th Floor, Boston, MA, 02110

About Apptopia

Apptopia is unique in its ability to also offer SDK recognition and analysis, category level analysis, and customizable industry reports. We also offer a full suite of user acquisition tools.

Job Description

Will You Like Us? Will We Like You?
Apptopia is a mobile data company. We sell a SaaS product to help drive better, data driven, decision making for any & all mobile stakeholders (i.e. brands, publishers, ad networks, investors, etc.).
Our company, team, and environment are rather unique. We are crafty, creative, and effective. We move more quickly and are way more efficient than your average company. In fact, as a 50-person company we consistently go to battle with competitors who are 10x our size and have 30x the funding as us, and win. We win because we are innovative, we build great product fast, and we work directly with our clients to address their needs head on.
We are looking for candidates who are hungry, passionate, and flourish in autonomous / fast paced environments.
CSM Responsibilities
You will be an expert in providing informative, helpful and simple solutions to your client base. As a CSM, your goal will be to thoroughly understand your clients’ needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for reducing churn and implementing strategies to lessen risks. The key metrics for success as a CSM will be determined by the retention and growth of your client base.
This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients’ feedback and demands coming from the market place.
Core Skills

1-3 years of account management experience
Strong email and phone communication skills are a must
Ability to work with various stakeholders, in multiple time zones
Understanding of mobile apps and app stores
Experience interacting with international customers
Familiar with CRM tools
Experiencing working with and presenting to C-Suite and Upper Management
Ability to prioritize your time
Advanced Skills
Any previous sales experience
Basic understanding of API functionality
Personality Type
Highly Motivated
Self-Starter
Intellectually Curious
Personable
Tactful

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.